Onsite/Local (Nashville ONLY) Call Center/Help Desk Analyst with Active Directory, iOS Management/Support/Deployment,…
innoSoul· Information Technology And Services· Oct 13, 2026 · 14d ago
Nashville, TN
In office
Full-time
$120K–$160K est.
Job description
Job ID: TN-66463 (94091023)
Onsite/Local (Nashville ONLY) Call Center/Help Desk Analyst with Active Directory, iOS Management/Support/Deployment, Printer/Network/Application troubleshooting, MSRA/RDP, VPN, ServiceNow, Cisco WebEx/Presence experience
Location: Nashville, TN (DOT)
Duration: 12 Months
Candidate Must Be Local Nashville
Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
• Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
• Server Print Queue, and local Queues
Active Directory Management
• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
• Setting up new phones/Ipads
• Resetting iTunes accounts
• Resetting network settings
• Backup/Restore device data
Video Conferencing
• Cisco WebEx
• MS Teams
• Cisco Presence video solutions
Network troubleshooting
• Internal vs external
• VPN
• LTE
• Wifi
Application Troubleshooting
• Account permission
• Compatibility settings
• Browser vs installed
Remote support
• MSRA
• RDP
• TEAMs
• Webex
Hardware Deployment
ServiceNow
• Ticket management
• Ticket assignment
TN-RTR.docx
Onsite/Local (Nashville ONLY) Call Center/Help Desk Analyst with Active Directory, iOS Management/Support/Deployment, Printer/Network/Application troubleshooting, MSRA/RDP, VPN, ServiceNow, Cisco WebEx/Presence experience
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