Job description

The Senior Project Manager plays a critical customer-facing leadership role, responsible for creating delivery clarity, stabilizing execution, and leading the planning, execution, and delivery of technical projects related to speech-enabled IVR and voice solutions. The role is accountable for end-to-end project delivery, ensuring commitments are met on time, within scope, and aligned with client expectations and organizational goals. This position combines strong program and project management discipline with hands-on leadership, excellent communication skills, and the ability to operate independently. The Senior Project Manager establishes structure, manages cross-functional dependencies, and serves as a trusted interface between the client and technical delivery teams. Responsibilities • Act as the primary client-facing lead, managing stakeholder expectations, trust, and communication. • Own end-to-end delivery across the program, maintaining full visibility into technical and business workstreams. • Establish and continuously improve delivery processes, governance, planning, tracking, and reporting mechanisms. • Coordinate cross-functional teams, including architects, engineers, analysts, and vendors, while aligning priorities as business needs evolve. • Manage project risks, dependencies, issues, escalations, and delivery trade-offs to ensure successful outcomes. • Partner with Product and Technical Leads on backlog planning, prioritization, and delivery sequencing. • Collaborate with other Project Managers to ensure delivery continuity, knowledge sharing, and role backup. • Drive continuous improvement initiatives based on client feedback and lessons learned. • 7+ years of experience as a Technical Project Manager and Delivery Management or in a similar technical delivery leadership role. • 2+ years of hands-on experience in engineering or technical delivery roles. • Proven experience managing medium- to large-scale technical projects involving software development, systems integration, cloud platforms, or enterprise applications. • Strong understanding of technical architecture, APIs, systems integration, and software development lifecycle concepts. • Proven ability to manage complex, cross-functional initiatives and distributed teams in client-facing and outsourcing delivery environments. • Comfortable working in fast-paced, startup-like environments with evolving responsibilities; • Excellent communication, stakeholder management, risk management, and conflict-resolution skills, with the ability to communicate effectively with both business and technical audiences. Nice to have • Experience in contact center, CX, IVR, or related technical domains. We offer: • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Requirements

Must-haves

Act as the primary client-facing lead, managing stakeholder expectations, trust, and communication.
Own end-to-end delivery across the program, maintaining full visibility into technical and business workstreams.
Establish and continuously improve delivery processes, governance, planning, tracking, and reporting mechanisms.
Coordinate cross-functional teams, including architects, engineers, analysts, and vendors, while aligning priorities as business needs evolve.
Manage project risks, dependencies, issues, escalations, and delivery trade-offs to ensure successful outcomes.
Partner with Product and Technical Leads on backlog planning, prioritization, and delivery sequencing.
Collaborate with other Project Managers to ensure delivery continuity, knowledge sharing, and role backup.
Drive continuous improvement initiatives based on client feedback and lessons learned.
7+ years of experience as a Technical Project Manager and Delivery Management or in a similar technical delivery leadership role.
2+ years of hands-on experience in engineering or technical delivery roles.
Proven experience managing medium- to large-scale technical projects involving software development, systems integration, cloud platforms, or enterprise applications.
Strong understanding of technical architecture, APIs, systems integration, and software development lifecycle concepts.
Proven ability to manage complex, cross-functional initiatives and distributed teams in client-facing and outsourcing delivery environments.
Comfortable working in fast-paced, startup-like environments with evolving responsibilities;
Excellent communication, stakeholder management, risk management, and conflict-resolution skills, with the ability to communicate effectively with both business and technical audiences.
Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Nice-to-haves

Experience in contact center, CX, IVR, or related technical domains.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: smartrecruiters
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Professional Development