Job description

The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of our customers' installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The impact you’ll make Technical Program Manager responsible for leading teams in the development and productization of advanced software products for Lam’s Service Business. Also responsible for maintaining and updating existing and new business process systems, software, hardware, and process architecture into a long-term, stable, and scalable set of systems to support engineers and customers located around the world. The successful candidate will be expected to develop a strong understanding of business needs and seamlessly translate them into requirements and user stories. Direct experience in program management and working with business development, product marketing, product management, and technical teams will be required. What you’ll do • Drive complex, cross-functional software programs from concept through implementation and deployment under established direction and strategy. • Collaborate actively with project teams by participating in planning, execution, and problem-solving activities to support alignment and delivery. • Own assigned workstreams and deliverables, proactively tracking progress, implementing corrective actions, and escalating risks or blockers as needed. • Execute program plans, including schedules, dependencies, risk tracking, and issue resolution, across geographically distributed teams. • Translate business needs into actionable technical requirements, user stories, and acceptance criteria in partnership with product and engineering teams. • Partner with stakeholders across Product, Engineering, Business, Marketing, and Field teams to support alignment, decision-making, and successful execution. • Track and manage feature execution, monitoring progress, quality, and readiness across projects and releases. • Contribute to the improvement of business systems, integrations, and processes by identifying gaps and driving targeted enhancements. • Prepare and deliver clear program status updates, metrics, and communications for stakeholders and leadership. • Support operational excellence by applying and continuously improving processes, metrics, and delivery best practices. • Analyze program data, identify insights, and provide fact-based recommendations to support informed decision-making. • Apply and reinforce Agile and SAFe practices, supporting team adoption and continuous improvement in delivery execution. • Advocate for the customer and engineer experience by ensuring solutions meet defined requirements and deliver measurable value. Who we’re looking for • Bachelor’s degree with 8+ years of experience, or a Master’s degree with 6+ years of experience, or a PhD with 4+ years of experience, or equivalent industry experience. • 8+ years of experience in technical program management, continuous improvement, or related technical or operational roles focused on program execution and delivery. • Ability to travel up to 10% to engage with field users and gain firsthand understanding of customer, engineering, and operational requirements. • Demonstrated ability to exercise sound judgment and make effective decisions within a defined scope to support the implementation of technical, process, or operational improvements. • Strong working knowledge of business process development, process controls, and aligning work item execution with defined organizational goals and outcomes. • Required proficiency with Jira, Confluence, WorkBoard, or equivalent Agile and OKR management platforms. Preferred qualifications • Experience in or knowledge of semiconductor fabrication, semiconductor equipment operations, or related industries is a plus. • Knowledge of program management methodologies and experience with Product Development and Release (PDR) processes. • Relevant project management certifications, such as PMP, CAPM, Scrum Master, or PRINCE2, are preferred. • Experience with Lean Six Sigma methodologies or certifications (Green Belt or Black Belt) is a plus. • Experience with Agile and/or Waterfall project management methodologies. • Proficiency with project management software and tools, including Microsoft Project, Quickbase, Office Timeline, or equivalent platforms. • Experience with change management methodologies is a plus. Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. #LI-DM1 Salary Salary Range for this position: $104,000.00 - $231,000.00. The above salary range for this position is relevant to applicants that reside in California and most states. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors. Our Perks and Benefits At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Requirements

Must-haves

The group you’ll be a part of
The impact you’ll make
What you’ll do
Drive complex, cross-functional software programs from concept through implementation and deployment under established direction and strategy.
Collaborate actively with project teams by participating in planning, execution, and problem-solving activities to support alignment and delivery.
Own assigned workstreams and deliverables, proactively tracking progress, implementing corrective actions, and escalating risks or blockers as needed.
Execute program plans, including schedules, dependencies, risk tracking, and issue resolution, across geographically distributed teams.
Translate business needs into actionable technical requirements, user stories, and acceptance criteria in partnership with product and engineering teams.
Partner with stakeholders across Product, Engineering, Business, Marketing, and Field teams to support alignment, decision-making, and successful execution.
Track and manage feature execution, monitoring progress, quality, and readiness across projects and releases.
Contribute to the improvement of business systems, integrations, and processes by identifying gaps and driving targeted enhancements.
Prepare and deliver clear program status updates, metrics, and communications for stakeholders and leadership.
Support operational excellence by applying and continuously improving processes, metrics, and delivery best practices.
Analyze program data, identify insights, and provide fact-based recommendations to support informed decision-making.
Apply and reinforce Agile and SAFe practices, supporting team adoption and continuous improvement in delivery execution.

Nice-to-haves

Experience in or knowledge of semiconductor fabrication, semiconductor equipment operations, or related industries is a plus.
Knowledge of program management methodologies and experience with Product Development and Release (PDR) processes.
Relevant project management certifications, such as PMP, CAPM, Scrum Master, or PRINCE2, are preferred.
Experience with Lean Six Sigma methodologies or certifications (Green Belt or Black Belt) is a plus.
Experience with Agile and/or Waterfall project management methodologies.
Proficiency with project management software and tools, including Microsoft Project, Quickbase, Office Timeline, or equivalent platforms.
Experience with change management methodologies is a plus.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agilejirascrumrest

Platform: eightfold
Effort: medium

Benefits

Benefits detected in the listing.

Paid Time Off