Job description

ABOUT THE ROLE Peloton is seeking an experienced Lead Product Manager to define and execute the future of our commercial software and digital experiences for operators - commercial gym & health clubs owners alongside hotels, universities, and residential fitness facility managers. As a key driver for this major company priority, you will drive the product strategy and lifecycle building experiences to monitor, manage and customize our equipment & software. You will define innovative solutions in support of both commercial operators & exercisers needs to improve operator NPS and raise the quality bar for operator tools. As a Lead PM on the Commercial Software team, you will bridge the gap between high-level strategy and technical execution, acting as an autonomous strategic lead and a hands-on builder. You will take on complex, ambiguous problems - making tough calls to ensure you balance building the right user experience with impacting business outcomes. You will report to a Director of Product Management and collaborate closely with cross-functional teams to deliver a world-class, connected experience in commercial fitness environments. YOUR DAILY IMPACT AT PELOTON Be a thought leader across the company for your domain. Develop and execute a comprehensive product strategy, owning & driving core metrics including operator NPS, 0-90 day issue rate, and customer support cost reduction Partner with Customer Support, Service & Installation Teams, Engineering, Hardware, Research, Analytics & Design to deliver holistic user experiences with both the operator and exerciser in mind Drive alignment across the organization, get leadership on board with key strategic decisions while communicating clearly & concisely to keep cross-functional partners informed and inspired Dive deep into user data, user research, testing, and competitive analysis to identify opportunities, define success metrics, and design product experiments Manage the full product lifecycle from concept to launch, translating user and business needs into requirements and clear success criteria. Leverage AI every step of the way to experiment quickly and increase efficiency - including building and testing prototypes using our internal tools Empower the team to deliver smart, software solutions - balancing product innovation with long-term scale YOU BRING TO PELOTON 6+ years of Product Management experience with at least 2 years spent building commercial and/or B2B software experiences Self-starter ready to come up with creative solutions to complex, ambiguous problems for both operators and exercisers Comfortable working scrappy - experienced building & iterating their own prototypes and engaging directly with customers to pressure test ideas & bring them to life Strong quantitative, analytical, and problem-solving skills, with proven experience using data to ground roadmaps and product decisions Exceptional communication and stakeholder management skills, with a demonstrated ability to work autonomously and lead initiatives in a highly collaborative environment Highly collaborative, open to giving and receiving constructive feedback, with a strong attention to detail and a bias for action BONUS Experience in health and fitness Experience building integrated hardware & software Experience in consumer subscription models and driving growth through subscription-based features #LI-KN1 #LI-Hybrid The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits. As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including: Medical, dental and vision insurance Generous paid time off policy Short-term and long-term disability Access to mental health services 401k, tuition reimbursement and student loan paydown plans Employee Stock Purchase Plan Fertility and adoption support and up to 18 weeks of paid parental leave Child care and family care discounts Free access to Peloton Digital App and apparel and product discounts Commuter benefits and Citi Bike Discount Pet insurance and so much more! Base Salary Range $215,029 — $265,202 USD ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com . At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @ onepeloton.com email address. If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Requirements

Must-haves

Partner with Customer Support, Service & Installation Teams, Engineering, Hardware, Research, Analytics & Design to deliver holistic user experiences with both the operator and exerciser in mind
Drive alignment across the organization, get leadership on board with key strategic decisions while communicating clearly & concisely to keep cross-functional partners informed and inspired
Dive deep into user data, user research, testing, and competitive analysis to identify opportunities, define success metrics, and design product experiments
Empower the team to deliver smart, software solutions - balancing product innovation with long-term scale
6+ years of Product Management experience with at least 2 years spent building commercial and/or B2B software experiences
Self-starter ready to come up with creative solutions to complex, ambiguous problems for both operators and exercisers
Comfortable working scrappy - experienced building & iterating their own prototypes and engaging directly with customers to pressure test ideas & bring them to life
Strong quantitative, analytical, and problem-solving skills, with proven experience using data to ground roadmaps and product decisions
Exceptional communication and stakeholder management skills, with a demonstrated ability to work autonomously and lead initiatives in a highly collaborative environment
Highly collaborative, open to giving and receiving constructive feedback, with a strong attention to detail and a bias for action

Nice-to-haves

Experience in health and fitness
Experience building integrated hardware & software
Experience in consumer subscription models and driving growth through subscription-based features
#LI-KN1 #LI-Hybrid
As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:
Short-term and long-term disability
Access to mental health services
Employee Stock Purchase Plan
Child care and family care discounts
Free access to Peloton Digital App and apparel and product discounts
Pet insurance and so much more!

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto

Paid Time Off

Parental Leave