Job description

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Job Category Customer Experience Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $120,400.00 - $198,700.00 Target Openings 1 What Is the Opportunity? Travelers' Experience Design (XD) team creates best-in-class experiences for our customers, agents, employees, and partners. We're looking for a Senior Experience Design Lead to join our Bond & Specialty Insurance (BSI) Experience Design team, supporting the One Surety Value Stream which includes Commercial Surety & Construction Services business area as we grow and transform. In this role, you'll lead a small team of designers while personally driving research and design for high-impact initiatives — including a major business transformation and the integration of AI-enabled capabilities into cross-cutting experiences. You'll set experience vision and strategy, turn insights into action, and define, test, and implement product and service solutions. Applicants must be authorized to work for ANY employer in the US.The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role. What Will You Do? The Senior Lead Experience Designer provides domain expertise and design leadership within the One Surety Value Stream, shaping experience vision and strategy while collaborating with product, engineering, data, and business stakeholders to deliver unified, inclusive, and valuable experiences for customers, agents, and employees. Provide domain expertise and design leadership across initiatives, supporting product and journey vision and strategy, mitigating risks, and informing organizational decision-making. Lead the research and design of solutions for products and services by defining, creating, and improving models, concepts, and design elements (e.g., experience goals, journey maps, information architecture, scenarios, personas, interactions, content, visuals, etc.) guided by established design objectives, principles, and standards. Plan and execute qualitative user research and usability testing; lead strategic synthesis and insights generation; analyze and communicate results and recommendations to stakeholders. Guide collaborative activities with end users, business and technology partners, and outside partners, integrating a human-centered focus informed by research-based insights and design exploration. Communicate design direction and rationale clearly; solicit and synthesize feedback; lead prioritization. Drive the application of accessibility standards including WCAG and Travelers Digital Accessibility Policy, integrating inclusive design principles and demonstrating familiarity with accessibility testing tools such as Axe, and screen readers. Apply the Travelers Design System and Agile methodology, demonstrating and leading design phases using the Human-Centered Design Double Diamond approach. Leverage experience strategy and design to enhance business outcomes; identify missed opportunities and areas where experiences no longer align with goals, influencing strategic direction and improvements. Identify and advocate for the adoption of improved tools, methods, and processes within the XD practice. Provide day-to-day guidance and leadership to a small team of designers across the One Surety Value Stream, without formal HR or performance management responsibility. Mentor and coach XD team members to support their advancement; contribute to team and practice development, grow leadership capacity, and help attract top design talent. Ensure all design work is aligned with brand guidelines and standards, maintaining a high bar for quality and consistency across projects. Manage multiple projects simultaneously, and prioritizing tasks to meet deadlines. Stay current on industry trends and best practices in experience design and apply them to advance the practice. Actively participate in and contribute to Experience Design Community events, sharing knowledge across value streams and the broader enterprise to advance design practices. Continuously learn and mentor others in adopting emerging tools, methods, and processes; embody a growth mindset and actively seek personal development of leadership skills. Perform other duties as assigned. What Will Our Ideal Candidate Have? Deep experience in UX/experience design, including research, strategy, and end-to-end delivery Demonstrated ability to lead designers and influence cross-functional partners Strong design thinking and ability to work across complex, multi-channel environments Excellent communication and stakeholder presentation skills Strong knowledge with AI-enabled product design Strong knowledge of most of the following, with proficiency in application of three or more: Design research Information architecture Interaction design Visual design Service design Presentation and communication Collaboration and facilitation skills Prototyping Accessibility WCAG 2.1 Figma Make Claude Code Claude Design Facilitator of workshops Usability testing Design Systems What is a Must Have? Bachelor’s degree or its equivalent in work experience. Six years of related experience. What Is in It for You? Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit careers.travelers.com .

Requirements

Must-haves

Job Category
Customer Experience
Target Openings
What Is the Opportunity?
Provide domain expertise and design leadership across initiatives, supporting product and journey vision and strategy, mitigating risks, and informing organizational decision-making.
Plan and execute qualitative user research and usability testing; lead strategic synthesis and insights generation; analyze and communicate results and recommendations to stakeholders.
Guide collaborative activities with end users, business and technology partners, and outside partners, integrating a human-centered focus informed by research-based insights and design exploration.
Communicate design direction and rationale clearly; solicit and synthesize feedback; lead prioritization.
Apply the Travelers Design System and Agile methodology, demonstrating and leading design phases using the Human-Centered Design Double Diamond approach.
Leverage experience strategy and design to enhance business outcomes; identify missed opportunities and areas where experiences no longer align with goals, influencing strategic direction and improvements.
Identify and advocate for the adoption of improved tools, methods, and processes within the XD practice.
Provide day-to-day guidance and leadership to a small team of designers across the One Surety Value Stream, without formal HR or performance management responsibility.
Mentor and coach XD team members to support their advancement; contribute to team and practice development, grow leadership capacity, and help attract top design talent.
Ensure all design work is aligned with brand guidelines and standards, maintaining a high bar for quality and consistency across projects.
Manage multiple projects simultaneously, and prioritizing tasks to meet deadlines.
Stay current on industry trends and best practices in experience design and apply them to advance the practice.
Actively participate in and contribute to Experience Design Community events, sharing knowledge across value streams and the broader enterprise to advance design practices.
Continuously learn and mentor others in adopting emerging tools, methods, and processes; embody a growth mindset and actively seek personal development of leadership skills.
Perform other duties as assigned.
What Will Our Ideal Candidate Have? Deep experience in UX/experience design, including research, strategy, and end-to-end delivery
Demonstrated ability to lead designers and influence cross-functional partners
Strong design thinking and ability to work across complex, multi-channel environments
Excellent communication and stakeholder presentation skills
Strong knowledge with AI-enabled product design

Nice-to-haves

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Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiaccessibilitydesign systemagilefigmadesign systems

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Health Insurance

Vision

401(K)

Paid Time Off

Wellness