Job description

The Sponsor delivers human capital management technologies and services to the workforce, including data analytics that enable business decisions. The Sponsor seeks to build an integrated enterprise TI support model to drive efficiencies in the talent space and better address strategic requirements associated with learning, training compliances, foreign language development and retention, job advertisements, selection, and performance. Responsibilities • Oversee the consolidation and optimization of IT technical support and development for the Sponsor applications and systems • Work core hours from 0900 to 1500 hours • Develop a phased project plan, with implementation roles and resource projections, to consolidate IT technical support and development for the Sponsor's applications and systems • Develop an Agile methodology implementation plan, with roles, for Sponsor adoption • Develop a document management plan to address documents required for all Sponsor applications and systems, their storage locations and versioning requirements • Develop a service management plan, documenting Sponsor's tiered support for all applications and systems • Develop a reference architecture for adoption by all Sponsor applications and systems Requirements • TS/SCI FSP Clearance • Demonstrated experience coordinating between design, engineering, and product stakeholders • Demonstrated experience managing and performing quality assurance for technical documentation, including usage guidelines, API documentation, migration guides, changelogs, and user support materials • Demonstrated experience driving adoption initiatives across product teams • Demonstrated experience managing design system or component library projects • Demonstrated experience with project management responsibilities, waterfall and agile, including leading software development teams • Demonstrated experience implementing industry best practices and associated technical solutions consistent with accessibility standards and agile methodology • Demonstrated experience proposing recommendations, with an emphasis on improving User Experience/User Interface (UX/UI), reducing O&M, increasing quality and speed of delivery • Demonstrated experience in analyzing and documenting web-based application, system, and service components and associated interfaces, including those with databases and web services/APIs to assist in decision-making regarding future development • Demonstrated experience managing user support processes, including triage, escalation workflows, and knowledge base development • Demonstrated experience developing and briefing IT support documents that include SOPs, digital IT workflows, IT knowledge base, pre and post deployment checklists, IT architectural diagrams, system security plans, and administrative processes Desired Skills • Demonstrated experience working with Sponsor and partner IT organizations • Demonstrated experience with design tool governance (Figma libraries, design tokens, or similar) • Demonstrated experience with cloud technologies • Demonstrated experience with networking and platform hosting technologies • Demonstrated experience AI/SI integration into existing business workflows About Us For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ

Requirements

Must-haves

Oversee the consolidation and optimization of IT technical support and development for the Sponsor applications and systems
Work core hours from 0900 to 1500 hours
Develop a phased project plan, with implementation roles and resource projections, to consolidate IT technical support and development for the Sponsor's applications and systems
Develop an Agile methodology implementation plan, with roles, for Sponsor adoption
Develop a document management plan to address documents required for all Sponsor applications and systems, their storage locations and versioning requirements
Develop a service management plan, documenting Sponsor's tiered support for all applications and systems
Develop a reference architecture for adoption by all Sponsor applications and systems
TS/SCI FSP Clearance
Demonstrated experience coordinating between design, engineering, and product stakeholders
Demonstrated experience managing and performing quality assurance for technical documentation, including usage guidelines, API documentation, migration guides, changelogs, and user support materials
Demonstrated experience driving adoption initiatives across product teams
Demonstrated experience managing design system or component library projects
Demonstrated experience with project management responsibilities, waterfall and agile, including leading software development teams
Demonstrated experience implementing industry best practices and associated technical solutions consistent with accessibility standards and agile methodology
Demonstrated experience proposing recommendations, with an emphasis on improving User Experience/User Interface (UX/UI), reducing O&M, increasing quality and speed of delivery
Demonstrated experience managing user support processes, including triage, escalation workflows, and knowledge base development

Nice-to-haves

Demonstrated experience working with Sponsor and partner IT organizations
Demonstrated experience with design tool governance (Figma libraries, design tokens, or similar)
Demonstrated experience with cloud technologies
Demonstrated experience with networking and platform hosting technologies
Demonstrated experience AI/SI integration into existing business workflows

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agileapidesign systemaccessibilityfigmaai

Platform: catsone
Effort: medium