Job description

POSITION SUMMARY The Manager of Business Strategy & Operations will play an important role in shaping and executing Salma Health’s strategic and operational initiatives as the company scales. Working closely with the executive team and function leaders, this person will help operations evolve for the next stage of growth and build the measurement and reporting that move decisions from intuition to data. This position calls for a blend of strategic thinking, operational expertise, and financial acumen to support the company’s growth and impact in the mental health space. Location: Hybrid | San Mateo, CA Key Responsibilities STRATEGY AND CROSS-FUNCTIONAL INITIATIVES - Support strategic and operational initiatives from problem definition through implementation and measurement. - Partner with department and clinical leaders to diagnose where operations need to evolve for the next stage of scale, design lighter-touch workflows that respect clinical judgment while improving efficiency, and run the cross-functional scale initiatives where no single department holds the outcome. - Translate ambiguous, cross-functional problems into defined solutions with clear measures of success. - Contribute to a portfolio of priority initiatives spanning program design, AI enablement, and build-versus-buy decisions. OPERATIONALIZING AND SCALING NEW PRODUCTS, SERVICE LINES, AND CLINICS - Support the operational build-out of new products, service lines, and clinics, from launch through to a steady, scaled state. - Translate each new offering into the operating model, staffing, workflows, and systems it needs to run reliably. - Define what good looks like for a new offering, along with the milestones that show it is ready to scale. - Surface and help resolve risks, dependencies, and execution gaps as offerings move from pilot to full operation. - Coordinate the handoff to the teams who run each offering day to day, and refine the approach with every launch. CHANGE MANAGEMENT AND EXECUTION - Help define how Salma Health manages large-scale change, including rollout approaches, governance, and operating rhythms that support adoption and sustain results. - Identify and help resolve friction points across teams, workflows, and priorities. - Build repeatable systems and ways of working that strengthen execution as the company scales. BUSINESS OPERATIONS AND PERFORMANCE - Define and track the operational metrics that provide the right visibility into performance across functions. - Build measurement frameworks and dashboards that replace intuition with data, covering utilization, productivity, and contribution margin across sites. - Establish prioritization and escalation pathways so that risks, blockers, and decisions reach the right people at the right time. - Translate data and status into clear executive-level reporting that supports timely, informed decisions. - Support the preparation of data-informed board materials that communicate progress, priorities, and key initiatives. Required Qualifications - 3 to 8 years of experience across strategy and operations, management consulting, or chief-of-staff function, within healthcare, digital health, or technology. - A track record of running cross-functional initiatives and operational improvements in a fast-growing organization. - Strong analytical and financial modeling skills, with the ability to build measurement frameworks and operational dashboards. - Comfort working with large operational data sets and the tools to analyze them. - Ability to define and track KPIs across operational and financial domains. - Comfortable taking ambiguous, cross-functional problems and turning them into structured plans with clear measures of success. - Strong project management skills and the ability to coordinate across functions without direct authority. - Clear written and verbal communication, with comfort presenting to leadership and a range of stakeholders. Preferred Qualifications - MBA or equivalent advanced degree in a relevant field, with a strong foundation in strategy, operations, growth, or finance. - Experience operationalizing and scaling new programs or products. - Familiarity with multi-site healthcare delivery, mental health, clinical operations, and provider networks. - Understanding of healthcare regulations and reimbursement is helpful. - Exposure to AI and digital health technologies is a plus. Company Mission & Vision We are the brain health company of the future that integrates care delivery, technology innovation and research breakthroughs to better understand brain biology and diagnose, treat and ultimately cure brain disorders for all stages of life. Who We Are At Salma Health, we are transforming the mental and neurological brain healthcare paradigm from a disjointed, one-size-fits-all approach to a comprehensive, end-to-end brain healthcare system featuring advanced diagnostics, evidence-based rapid-acting interventions, and care coordination under one roof. Through a streamlined system of continuous monitoring and support, Salma Health’s system will deliver much-needed improved outcomes for conditions such as major depressive disorder, PTSD, bipolar disorder, and other conditions with imminent risk, as well as neurodegenerative disorders. Learn more: kaizenbraincenter.comhttps Compensation & Benefits The compensation for this position includes: - Base Salary: $130,00-150,000, depending on experience and qualifications - Incentives: Discretionary bonus or stock option grants based on company and individual performance. - Benefits: Medical, dental, vision, PTO, and additional benefits. We reserve the right to modify benefit offerings at any time, in accordance with applicable laws. Work Authorization Sponsorship for employment authorization may be considered on a case-by-case basis depending on the role and candidate qualifications. Equal Opportunity & Accessibility Statement We are committed to providing a workplace that is inclusive, respectful, and free from discrimination. We welcome applicants of all backgrounds and make employment decisions without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by California or federal law. In accordance with the California Fair Chance Act, we will consider qualified applicants with arrest and conviction records. If you require a reasonable accommodation during the application or hiring process, please contact us directly - we’re happy to help.

Requirements

Must-haves

Location: Hybrid | San Mateo, CA
Support strategic and operational initiatives from problem definition through implementation and measurement.
Translate ambiguous, cross-functional problems into defined solutions with clear measures of success.
Contribute to a portfolio of priority initiatives spanning program design, AI enablement, and build-versus-buy decisions.
OPERATIONALIZING AND SCALING NEW PRODUCTS, SERVICE LINES, AND CLINICS
Support the operational build-out of new products, service lines, and clinics, from launch through to a steady, scaled state.
Translate each new offering into the operating model, staffing, workflows, and systems it needs to run reliably.
Define what good looks like for a new offering, along with the milestones that show it is ready to scale.
Surface and help resolve risks, dependencies, and execution gaps as offerings move from pilot to full operation.
Coordinate the handoff to the teams who run each offering day to day, and refine the approach with every launch.
Help define how Salma Health manages large-scale change, including rollout approaches, governance, and operating rhythms that support adoption and sustain results.
Identify and help resolve friction points across teams, workflows, and priorities.
Build repeatable systems and ways of working that strengthen execution as the company scales.
Define and track the operational metrics that provide the right visibility into performance across functions.
Build measurement frameworks and dashboards that replace intuition with data, covering utilization, productivity, and contribution margin across sites.
Establish prioritization and escalation pathways so that risks, blockers, and decisions reach the right people at the right time.
Translate data and status into clear executive-level reporting that supports timely, informed decisions.

Nice-to-haves

MBA or equivalent advanced degree in a relevant field, with a strong foundation in strategy, operations, growth, or finance.
Experience operationalizing and scaling new programs or products.
Familiarity with multi-site healthcare delivery, mental health, clinical operations, and provider networks.
Understanding of healthcare regulations and reimbursement is helpful.
Exposure to AI and digital health technologies is a plus.
Company Mission & Vision
Incentives: Discretionary bonus or stock option grants based on company and individual performance.

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Benefits

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Dental

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