Job description

Please note that we are only considering candidates located on the west coast for this role, preferably Los Angeles. The Opportunity Hyatt Hotels Corporation seeks a Global Sales Director to join our Hyatt Sales Force – Luxury, Lifestyle and Leisure team to lead account management and strategic growth within the Entertainment market. The Global Sales Director will manage third party entertainment accounts and develop new business opportunities to drive market share growth and premium business to Hyatt’s portfolio of hotels. This Director will work in tandem with the LLL and Sports & Entertainment HSF teams, internal and external stakeholders to create and implement strategic account plans that deliver on the organization’s sales strategy, short term and long-term strategic objectives as well as tactics/initiatives for our HSF Accounts. In this role, you will be collaborating closely with the broader Hyatt Sales Force and individual hotel teams where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests. Who We Are At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers. Why Now? This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception. How We Care for Our People What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong. We’re proud to offer exceptional corporate benefits which include: • Annual allotment of free hotel stays at Hyatt hotels globally • Flexible work schedule • Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center • A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption • Paid Time Off, Medical, Dental, Vision, 401K with company match Who You Are As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally. The Role The primary responsibility of the Global Sales Director includes developing strategic account plans to drive new revenue opportunities and market share growth across a portfolio of qualified Entertainment Accounts. Primarily these accounts will be with travel agencies and niche third party organizations. The Director position includes total account management, handling both group and transient travel, with a focus on the West Coast US Market. This position will be responsible for developing and nurturing long term strategic global accounts/relationships with a focus on shifting market share as well as driving premium business and new customers to our portfolio of brands. Brand and program awareness globally is also key to supporting our hotels through proactive sales missions, tradeshows/events and hotel familiarization trips. This is a remote position and the individual reports directly to the Sr Director of Global Sales - Lifestyle. • Create and maintain strategic account/action plans for each account that will include: quota targets, customer engagement, key tactics to grow account revenue globally, annual & quarterly account reviews, promotions and B2B marketing opportunities. • Support worldwide hotel sales needs based on agreed priorities and anticipated business levels. • Work closely with Hyatt Sales Force (HSF) colleagues to retain and expand the HSF’s Key accounts. • Act as subject matter expert in the Entertainment segment, accountable for sharing market insights, trends, and opportunities to HSF leadership. • Be the “one-stop shop” problem solver for all assigned HSF accounts. • Manage and attend Entertainment industry events and Hyatt customer events annually, with a test and learn mentality to ensure that we are • Collaboration and accountability for all internal resources around Entertainment segment on HyattConnect and other internal comms, engaging with the field to create ROI on their activities. • Entertain customers based on business priorities, including the ability to travel and work off peak hours. • Ensure a high level of exposure through direct sales solicitation, telephone contact and written communications. • Ensure that Sales Contracts follow established Policies and Procedures and are based on sound commercial judgment. • Maintain an awareness of market developments / customer trends. • Assist hotel representatives with customer engagement including and not limited to scheduling appointments, targeted customer events, Sales Calls and webinars. • Ability to manage an event budget, communication and curate branded experiences for small groups and large events that are customer facing. • Ability to fiscally maintain an annual T&E, Seminar and Tradeshow budget. • Attend industry events representing Hyatt through the organization’s principles and purpose, and acting as a brand ambassador for our portfolio. • Assist new Hotels to identify and acquire potential Accounts. • Help to organize and coordinate familiarization trips. • Conduct Product Presentations to increase awareness with Key Accounts. • Prepare Monthly Activities Report and Production Reports when needed. • Very strong follow up, organizational skills and leadership skills. • Must be a self-starter and capable of working independently in a fast paced and relatively autonomous environment. • Must have good communication and interpersonal skills, particularly with presenting both virtually and in person to every level within the organization, and externally to clients. • Takes initiative, is a team player, personable, discreet, and reliable. Experience Required: • At least 8 years related industry experience in global or regional sales, or hotel leadership role. • Has worked within hotel sales operations on property. • Strong understanding of entertainment travel and a network of contacts • Excellent Presentation and networking skills Experience Preferred: • Bachelor’s degree preferred • Comprehensive knowledge of Hotels and Sales Practices • MS Office, Lanyon, Reserve, Opera, Oracle and Envision preferred • Sales and/or operations roles in All inclusive, Luxury, full service and select service properties The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. The salary range for this position is $115,000 - $130,000. This position is also eligible to participate in a sales incentive plan. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. We welcome you: Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place. Property: Hyatt Corporate Office

Requirements

Must-haves

Please note that we are only considering candidates located on the west coast for this role, preferably Los Angeles.
Support worldwide hotel sales needs based on agreed priorities and anticipated business levels.
Work closely with Hyatt Sales Force (HSF) colleagues to retain and expand the HSF’s Key accounts.
Act as subject matter expert in the Entertainment segment, accountable for sharing market insights, trends, and opportunities to HSF leadership.
Be the “one-stop shop” problem solver for all assigned HSF accounts.
Manage and attend Entertainment industry events and Hyatt customer events annually, with a test and learn mentality to ensure that we are
Collaboration and accountability for all internal resources around Entertainment segment on HyattConnect and other internal comms, engaging with the field to create ROI on their activities.
Entertain customers based on business priorities, including the ability to travel and work off peak hours.
Ensure a high level of exposure through direct sales solicitation, telephone contact and written communications.
Ensure that Sales Contracts follow established Policies and Procedures and are based on sound commercial judgment.
Maintain an awareness of market developments / customer trends.
Assist hotel representatives with customer engagement including and not limited to scheduling appointments, targeted customer events, Sales Calls and webinars.
Ability to manage an event budget, communication and curate branded experiences for small groups and large events that are customer facing.
Ability to fiscally maintain an annual T&E, Seminar and Tradeshow budget.
Attend industry events representing Hyatt through the organization’s principles and purpose, and acting as a brand ambassador for our portfolio.
Assist new Hotels to identify and acquire potential Accounts.
Help to organize and coordinate familiarization trips.
Conduct Product Presentations to increase awareness with Key Accounts.
Prepare Monthly Activities Report and Production Reports when needed.
Very strong follow up, organizational skills and leadership skills.
Must be a self-starter and capable of working independently in a fast paced and relatively autonomous environment.
Must have good communication and interpersonal skills, particularly with presenting both virtually and in person to every level within the organization, and externally to clients.

Nice-to-haves

Bachelor’s degree preferred
MS Office, Lanyon, Reserve, Opera, Oracle and Envision preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: hyatt
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Paid Time Off