Job description

Job Description: ServiceNow Developer Core Engineering Position Overview We are seeking hands-on ServiceNow Developers to join a Core Engineering team supporting advanced platform development. This role is for engineers who can architect and build complex, scalable solutions from the ground up — not administrators or functional configurators. Candidates will be evaluated on raw engineering depth and platform scalability skills, not on familiarity with any single business module. IMPORTANT: This is strictly a ServiceNow Developer role — NOT a ServiceNow Administrator role. Candidates must have hands-on ServiceNow Development experience (custom scripting, integrations, component/widget builds). ServiceNow Administration/Configuration experience alone does NOT meet the requirements for this position. Key Responsibilities • Design, develop, and deploy custom, upgrade-safe ServiceNow applications and components from scratch. • Build custom widgets and components within ServiceNow Workspace (beyond configuring out-of-the-box widgets). • Develop complex flow designs, custom forms, lifecycle events, and portals. • Build and maintain inbound/outbound integrations with third-party and enterprise systems (REST/SOAP, GenAI/LLMbased workflow integrations). • Write and maintain custom server-side and client-side scripts (Business Rules, Script Includes, Client Scripts, UI Policies/Actions) to solve complex platform logic challenges. • Ensure all custom development is scalable, performant, and upgrade-safe across ServiceNow releases. • Participate in live instance-based technical evaluations/use cases to demonstrate hands-on coding and problem-solving ability. • Collaborate with cross-functional stakeholders to translate business requirements into robust technical solutions. Required Qualifications • ServiceNow certification(s) required (e.g., Certified System Administrator plus Certified Application Developer or equivalent advanced certification). • Demonstrated hands-on development experience — not limited to configuration, catalog builds, or UI Policy management. • Strong scripting skills: JavaScript, Glide APIs, Script Includes, Business Rules, UI Actions/Policies. • Proven experience building custom components and widgets from scratch within ServiceNow Workspace or Service Portal. • Deep, hands-on experience with integration architecture — REST/SOAP web services, MID Server, and third-party system integrations. • Ability to design and build upgrade-safe customizations that persist through platform version upgrades. • Strong understanding of platform scalability and performance optimization for custom-built applications.Preferred Qualifications (Nice to Have, Not Required) • Experience in one or more of the following technical towers (module expertise is secondary to core development strength): ◦ HRSD — complex flow design, custom forms, lifecycle events, portals (e.g., Alumni/Employee portals); benefits from familiarity with HR business processes (Employee Relations, Compensation). ◦ Platform & Integrations — external system integrations (e.g., enterprise HR/legal/reimbursement tools), GenAI/LLM-based workflow routing. ◦ ITSM — traditional IT workflow development and complex platform scripting. • Prior experience acting as a technical lead/anchor coordinating onshore/offshore or nearshore development teams. Evaluation Approach Candidates will be assessed through live instance-based technical scenarios, evaluating actual hands-on scripting, integration-building, and development execution — not resume keywords or module tags (HRSD vs. ITSM vs. IRM, etc.). Strong configuration/administration experience alone will not meet the bar for this role. What We're Looking For (Summary) Trait Description Core Developer, not Configurator Must demonstrate real coding/scripting depth beyond declarative configuration Module-Agnostic Engineering Strength Deep platform/engineering skill matters more than HRSD/ITSM/IRM specialization Build-From-Scratch Capability Able to build custom, scalable components (e.g., Workspace widgets) rather than only customizing OOB features Upgrade-Safe Development Solutions must survive ServiceNow platform upgrades without breaking Integration Depth Comfortable architecting and building integrations with external enterprise systems Notes for Recruiters/Sourcers • Screen out candidates whose experience is primarily Administration/Configuration (instance management, UI Policies) without corresponding scripting/integration depth. • Sourcing should target immediate technical need (Platform/Integration vs. HRSD vs. ITSM) as specified per open requisition, since a strong candidate in one tower may not fit an immediate vacancy in another. • Strong, proactive US-based onsite Senior ServiceNow Lead/Architect candidates are of particular strategic interest and may be fast-tracked for review

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