Job description

Role Overview: We are looking for a driven Product Manager to lead our mobile merchant experience and drive growth in the multi-location POS capabilities. In this role, you’ll work with the head of product to drive product strategy, roadmap prioritization, and delivery of NRS’ POS capabilities and experiences. You’ll work cross-functionally with engineering, design, operations, go-to-market teams, and executive leadership to create intuitive, scalable products that solve real operational challenges for NRS merchants. This is an opportunity to build meaningful products from the ground up in a fast-moving environment where customer empathy, speed, and product quality matter. Why join us: Build a major new product line with meaningful ownership and influence from day one. Help shape technology that empowers independent restaurant operators and small businesses. Join a collaborative, execution-focused team that values speed, customer empathy, and product excellence. Competitive compensation, strong benefits, and significant opportunities for growth and impact. What You’ll Do: Own the full product lifecycle—from customer discovery and strategy through launch, adoption, and continuous iteration. Spend significant time with NRS merchants and staff to deeply understand workflows, operational pain points, and unmet needs. Define product strategy, requirements, user stories, acceptance criteria, and feature specifications that translate complex operational workflows into simple, intuitive experiences. Partner closely with engineering and design to deliver high-quality, scalable features with speed and precision. Drive roadmap prioritization using customer insights, market trends, product analytics, and business objectives. Collaborate with sales, marketing, onboarding, and support teams to ensure strong product-market fit and successful product adoption. Analyze competitive offerings and emerging industry trends to identify opportunities for differentiation and innovation. Define and monitor key product metrics, using data to continuously improve product performance and customer outcomes. Serve as the internal subject matter expert for your products and advocate for the voice of the customer across the organization. What We’re Looking For: 5+ years of Product Management experience building and scaling SaaS products. 2+ years of experience leading mobile features and experiences. Strong experience building products for SMB or consumer-oriented users, with a deep appreciation for usability and operational simplicity. Exceptional product discovery, prioritization, and problem-solving skills. Proven ability to simplify complex workflows into elegant, intuitive user experiences. Strong communication and stakeholder management skills, with the ability to influence cross-functional teams and drive alignment. Comfortable operating in a fast-paced, iterative environment with high ownership and accountability. Ability to work hybrid from an NRS office three days per week. Bonus Experience in the POS space. Familiarity with ordering, payments, inventory management, or loyalty. More Benefits: An exciting and challenging job with talented people around. Referral program – get rewarded for helping us grow the team with talented people. Health, Dental, Vision, & 401k. PTO – including vacation, sick leave, and holidays. Commuter Benefits Program. Short and Long Term Disability. Flexible working arrangements. Tuition Reimbursement Program, and more. A few words about us: IDT Corporation is a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues. We are not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions. National Retail Solutions (NRS) builds technology that helps small businesses thrive. We provide point of sale systems, payments, ecommerce, loyalty, and other tools that empower independent retailers nationwide.

Requirements

Must-haves

You’ll work cross-functionally with engineering, design, operations, go-to-market teams, and executive leadership to create intuitive, scalable products that solve real operational challenges for NRS merchants.
This is an opportunity to build meaningful products from the ground up in a fast-moving environment where customer empathy, speed, and product quality matter.
Own the full product lifecycle—from customer discovery and strategy through launch, adoption, and continuous iteration.
Spend significant time with NRS merchants and staff to deeply understand workflows, operational pain points, and unmet needs.
Define product strategy, requirements, user stories, acceptance criteria, and feature specifications that translate complex operational workflows into simple, intuitive experiences.
Partner closely with engineering and design to deliver high-quality, scalable features with speed and precision.
Drive roadmap prioritization using customer insights, market trends, product analytics, and business objectives.
Collaborate with sales, marketing, onboarding, and support teams to ensure strong product-market fit and successful product adoption.
Analyze competitive offerings and emerging industry trends to identify opportunities for differentiation and innovation.
Define and monitor key product metrics, using data to continuously improve product performance and customer outcomes.
Serve as the internal subject matter expert for your products and advocate for the voice of the customer across the organization.
5+ years of Product Management experience building and scaling SaaS products.
2+ years of experience leading mobile features and experiences.
Strong experience building products for SMB or consumer-oriented users, with a deep appreciation for usability and operational simplicity.
Exceptional product discovery, prioritization, and problem-solving skills.
Proven ability to simplify complex workflows into elegant, intuitive user experiences.
Strong communication and stakeholder management skills, with the ability to influence cross-functional teams and drive alignment.
Comfortable operating in a fast-paced, iterative environment with high ownership and accountability.
Ability to work hybrid from an NRS office three days per week.
An exciting and challenging job with talented people around.
Referral program – get rewarded for helping us grow the team with talented people.
PTO – including vacation, sick leave, and holidays.

Nice-to-haves

Experience in the POS space.
Familiarity with ordering, payments, inventory management, or loyalty.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: lever
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401k

Pto