Who we are:
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.
This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.
Alpharetta, GA - 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009
Scottsdale, AZ - 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255
Why join our team?
We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.
What you will be doing:
Job Summary / Purpose
The Product Instructor career track includes individual contributors who design, develop, deliver, and improve training for Illumia’s clients, partners, and employees. They create and maintain learning materials, align curricula with product releases using our standard instructional design process (ADDIE), evaluate feedback, provide post-training support, and manage required documentation and metrics.
Who will you work with:
External customers; internal customers including Support, Implementation, and Product Management; and — at Senior level and above — peer instructors in mentoring and coaching relationships.
Key Responsibilities and Duties
Facilitates instructor-led training (in-person and virtual) for clients, partners, and employees, adapting delivery to audience skill level and learning style.
Develops and maintains training materials, job aids, guides, courseware, and e-learning content in line with current product capabilities and organizational standards.
Collaborates with Product Management and Engineering to keep training curricula aligned with new features and releases.
Gathers and analyzes participant feedback to continuously improve training programs.
Provides post-training support and stays current with product updates, industry trends, and instructional best practices.
Maintains accurate training documentation, logistics, and personal metrics.
What You'll Bring:
Required Qualifications
Education: Bachelor’s or associate degree, or equivalent relevant experience.
Experience: Minimum 3 years developing and presenting technical/application training to adult learners, or similar experience; requirements scale with level, from foundational instructional experience at the Product Instructor level to enterprise-wide strategic influence at the principal level.
Skills: Strong writing, communication, and presentation skills; good time management and organization; strong customer service orientation; comfort with Microsoft Outlook, Word, Excel, PowerPoint, and standard LMS/e-learning tools.
Preferred Qualifications
Formal education or certification in instructional design, adult learning, or professional development.
Industry experience in education technology, healthcare, or business campus solutions.
Experience designing enterprise-level or certification-track curricula (Advisory and Principal levels).
Essential Functions of the job:
The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodation imposes an undue hardship on the organization.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.
What is good to know:
Travel requirements vary by product supported, ranging from approximately 4 days per year to 15 days per month. Additional onsite attendance may be required in accordance with the company’s in-office work policy.
Competencies and Behaviors
Designs effective learning solutions using adult-learning principles.
Facilitates engaging, audience-focused training.
Translates product expertise into practical learning experiences.
Collaborates, takes ownership, and continuously improves outcomes.
Our leaders are Humble, Hungry, and Smart.
Humble: The right leaders for Illumia don't need to own the spotlight — they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.
Hungry: We are not looking for caretakers. We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.
Smart: At Illumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.
This position is classified as exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.
What you get when you join our team:
Flexible time off to include paid holidays and volunteer time.
Robust health, dental, and vision insurance plans on your first day of employment.
Comprehensive employee assistance program (EAP).
Employer-paid life insurance/AD&D/short-term and long-term disability insurance.
Flexible spending account (FSA) or health savings account (HSA).
Matched 401(k).
Employee stock purchase plan.
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
Your personal information will be handled in accordance with Illumia's Candidate Privacy Notice
Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.