Job description

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION Our Strategic and High Potential Accounts are the most important customers of Sinch. They generate a significant portion of our revenues and represent the strongest opportunities for Sinch to organically grow business based on our engagement, commitment, and the quality of service we deliver. To continue building the Solutions Engineering team that executes innovative projects for these customers, we are hiring a Sr. Solution Engineer in the Solutions Engineering group. Reporting into the Dir. Solutions Engineering (non-BAU Solutions), the Sr. Solutions Engineer is responsible for organizing and guiding a team of Solutions Engineers to consistently deliver quality and product portfolio led solutions through technical engagements with our top customer opportunities and Sinch Product Management. This includes gathering customer requirements and determining the best practice approach to deliver a dependable, scalable, and performant solution to customers. This also includes reviewing internal development requirements and testing solutions before customer launch to ensure Sinch product deliverables perform as designed and expected to support customer requirements. The Sr. Solutions Engineer will also lead configuration of designed solutions using appropriate Sinch systems and software. The Solutions Engineers, working within the Solutions Engineering organization, work on the most critical non-business-as-usual (non-BAU) projects and engagements at Sinch. The Sr. Solutions Engineer role will support delivering these non-BAU services in a consistent, predictable manner using a formalized way of working. The Sr. Solution Engineer will also act as a guide to the Solution Engineers and review the various documentation that is ultimately shared and agreed to by the Customer. In conclusion, the role is an extension and evolution to the Solutions Engineer role where the Sr. Solutions Engineer will foster and coach new Sinchers to become independent Solutions Engineers through hands-on project execution and training in a player/coach concept. Your Impact & Responsibilities • Responsible for leading and conducting customer-facing needs assessment and requirement gathering meetings • Collaborate with the Account Teams in providing technical, product and market expertise • Act as the trusted advisor for Sinch current and emerging solutions within accounts and identify and drive business development opportunities for Sinch alongside the Account Teams • Coordinate internally with the appropriate Account Managers, Product Managers, and Development teams to ensure customer requirements area appropriately conveyed, prioritized in a data driven manner and delivered in a consistent, well-documented format. • Ensure we are embedded within the clients in building strong relationships through innovation • Work with the assigned Project Manager to ensure all requirements are documented, agreed and delivered • Prioritize to meet and exceed clients’ needs in a way that matches Sinch product leadership declared roadmaps and timelines • Work with third parties/vendors where applicable REQUIREMENTS • Excellent ability to manage and progress client-facing and internal dialogs • Excellent written, verbal and persuasive communication skills • Knowledge of evolving cloud business models • Knowledge of new and existing AI models (LLMs, NLP models) and applications ( genAI , intent classification and sentiment analysis) • Ability to productively field customer-facing technical discussions without background knowledge of customer systems • Ability to demonstrate thought leadership and gain a deep technical understanding of Sinch products (including event-based architectures, webhook communications, REST APIs, various authentication methods, JSON data payloads) in a quickly changing market • Ability to enthusiastically teach Solution Engineers and foster an environment that supports a growth mindset • Solid organizational skills including attention to detail and multitasking skills • Strong analytical and problem-solving skills with a ‘Customer First’ mentality • Ability to review Solution Engineers’ designs and documentations to ensure they communicate complex technical aspects in an audience-appropriate language and manner • Ability to drive input to Sinch product roadmaps and, where applicable, account specific requirements to and through Product Management • Desire to represent Sinch and the values, culture and mission that are the pillars of what we stand for • Strong sense of personal accountability regarding decision-making • Ability to create/articulate a vision and drive teams to enable it • Expert in crafting impactful messaging/demonstrations to executive internal and external audiences • 5+ years forging strong relationships as a trusted advisor with VP/C level decision makers within large, complex customer accounts • Previous experience in the mobile industry, telephony services or mobile multichannel communications (A2P SMS, MMS, RCS, OTT) is a plus • Bachelor's Degree in appropriate field of study or equivalent work experience • Willingness to travel and visit client sites as needed (0-25% Travel Expected) • High energy, positive attitude and enjoy working in a fast-paced team environment This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: sinch.com . No matter who you are, we hope you find an exciting path forward - hopefully with us! Benefits • STAY HEALTHY : We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. • CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. • SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. • TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. • PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. • WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters. • MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. The annual starting salary for this position is between $120,000 - $155,000. Factors which may affect starting pay within this range may include geography/ market , skills, education, experience, and other qualifications. This role will be accepting applications until December 12, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

Requirements

Must-haves

Your Impact & Responsibilities
Responsible for leading and conducting customer-facing needs assessment and requirement gathering meetings
Collaborate with the Account Teams in providing technical, product and market expertise
Act as the trusted advisor for Sinch current and emerging solutions within accounts and identify and drive business development opportunities for Sinch alongside the Account Teams
Ensure we are embedded within the clients in building strong relationships through innovation
Work with the assigned Project Manager to ensure all requirements are documented, agreed and delivered
Prioritize to meet and exceed clients’ needs in a way that matches Sinch product leadership declared roadmaps and timelines
Work with third parties/vendors where applicable
Excellent ability to manage and progress client-facing and internal dialogs
Excellent written, verbal and persuasive communication skills
Knowledge of evolving cloud business models
Knowledge of new and existing AI models (LLMs, NLP models) and applications ( genAI , intent classification and sentiment analysis)
Ability to productively field customer-facing technical discussions without background knowledge of customer systems
Ability to enthusiastically teach Solution Engineers and foster an environment that supports a growth mindset
Solid organizational skills including attention to detail and multitasking skills
Strong analytical and problem-solving skills with a ‘Customer First’ mentality
Ability to review Solution Engineers’ designs and documentations to ensure they communicate complex technical aspects in an audience-appropriate language and manner
Ability to drive input to Sinch product roadmaps and, where applicable, account specific requirements to and through Product Management
Desire to represent Sinch and the values, culture and mission that are the pillars of what we stand for
Strong sense of personal accountability regarding decision-making
Ability to create/articulate a vision and drive teams to enable it
Expert in crafting impactful messaging/demonstrations to executive internal and external audiences
5+ years forging strong relationships as a trusted advisor with VP/C level decision makers within large, complex customer accounts

Nice-to-haves

Previous experience in the mobile industry, telephony services or mobile multichannel communications (A2P SMS, MMS, RCS, OTT) is a plus

Application prep

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Keywords to mirror

airest

Platform: oracle-cloud
Effort: medium

Benefits

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Dental

Vision

401(K)

Paid Time Off

Parental Leave