Job description

Primary Talent Partners has a new contract opening for a Cloud Marketing Program Operations Contractor with our medical device client Virtual. This is a 24-month contract with a potential for extension. Pay: $30.00 - $40.00/hr ; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship. Schedule: 8:00 a.m.– 5:00 p.m. in the contractor's time zone Description: Provide hands-on marketing execution, reporting, and project coordination for customer education and program operations in the ICT Renal Denervation business. The contractor will support a team of seven program managers by delivering recurring internal field communications, measuring customer education utilization and impact, and coordinating program nominations, campaigns, CEU certifications, and material routing. The role requires strong organization, attention to detail, clear communication, and the ability to manage concurrent deadlines in a remote environment. Key responsibilities • Create, quality-check, schedule, and send the weekly field customer education newsletter using Salesforce Marketing Cloud (Marketing Cloud Engagement). Verify audiences, content, links, formatting, and send timing; flag items requiring approval. • Use Salesforce and company's internal academy platform to run customer education utilization reports. Validate data, analyze results, identify trends or gaps, and summarize findings for program managers. • Support program nominations and campaigns by tracking owners, inputs, milestones, approvals, due dates, and status; follow up on open items and escalate risks. • Coordinate CEU certification information and documentation, monitor deadlines and status, and help maintain complete records and communications. • Route campaign and program materials through Veeva when required; monitor review progress and support version and approval tracking. • Maintain project trackers, calendars, status updates, and supporting files in Microsoft SharePoint and Microsoft Teams. • Perform quality checks on reports, campaign assets, recipient lists, and operational records; route compliance-sensitive questions to the appropriate owner. • Document repeatable processes and recommend practical improvements to campaign execution, reporting, and program coordination. Must Have: • Completed Bachelor's Degree • Recommended minimum of 3 years of experience in marketing operations, program coordination, project administration, customer communications, or a related role. • Recommended minimum of 2 years of hands-on experience building, scheduling, testing, or reporting on campaigns in Salesforce Marketing Cloud / Marketing Cloud Engagement or a comparable email marketing automation platform. • Direct SFMC experience is strongly preferred. • Recommended minimum of 2 years of experience using Salesforce CRM to run reports, work with records, and validate data; familiarity with Sales Cloud and/or Service Cloud. • Recommended minimum of 2 years coordinating multiple projects, campaigns, or operational workstreams with deadlines and stakeholder dependencies. • Working proficiency with Microsoft SharePoint and Microsoft Teams. • Strong attention to detail, written and verbal communication, organization, follow-through, and ability to work independently in a remote setting. • Ability to organize and interpret utilization or engagement data, identify anomalies, and explain findings clearly. Nice to Have: • Experience in medical devices, healthcare, life sciences, or another regulated industry. • Experience with Veeva Vault or another regulated-content review and approval system. • Experience supporting customer or professional education, CEU/CME administration, or learning management platforms. • Familiarity with client's internal academy platform or a comparable customer learning platform. • Familiarity with email performance measures such as delivery, opens, clicks, and engagement. • Experience maintaining SOPs, process documentation, campaign calendars, or operational dashboards. Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com #PTPJobs #LI-PTP

Requirements

Must-haves

Primary Talent Partners has a new contract opening for a Cloud Marketing Program Operations Contractor with our medical device client Virtual. This is a 24-month contract with a potential for extension.
Schedule: 8:00 a.m.– 5:00 p.m. in the contractor's time zone
Use Salesforce and company's internal academy platform to run customer education utilization reports. Validate data, analyze results, identify trends or gaps, and summarize findings for program managers.
Support program nominations and campaigns by tracking owners, inputs, milestones, approvals, due dates, and status; follow up on open items and escalate risks.
Coordinate CEU certification information and documentation, monitor deadlines and status, and help maintain complete records and communications.
Route campaign and program materials through Veeva when required; monitor review progress and support version and approval tracking.
Maintain project trackers, calendars, status updates, and supporting files in Microsoft SharePoint and Microsoft Teams.
Perform quality checks on reports, campaign assets, recipient lists, and operational records; route compliance-sensitive questions to the appropriate owner.
Document repeatable processes and recommend practical improvements to campaign execution, reporting, and program coordination.
Completed Bachelor's Degree
Recommended minimum of 3 years of experience in marketing operations, program coordination, project administration, customer communications, or a related role.
Recommended minimum of 2 years of experience using Salesforce CRM to run reports, work with records, and validate data; familiarity with Sales Cloud and/or Service Cloud.
Recommended minimum of 2 years coordinating multiple projects, campaigns, or operational workstreams with deadlines and stakeholder dependencies.
Working proficiency with Microsoft SharePoint and Microsoft Teams.
Strong attention to detail, written and verbal communication, organization, follow-through, and ability to work independently in a remote setting.
Ability to organize and interpret utilization or engagement data, identify anomalies, and explain findings clearly.

Nice-to-haves

Direct SFMC experience is strongly preferred.
Experience in medical devices, healthcare, life sciences, or another regulated industry.
Experience with Veeva Vault or another regulated-content review and approval system.
Experience supporting customer or professional education, CEU/CME administration, or learning management platforms.
Familiarity with client's internal academy platform or a comparable customer learning platform.
Familiarity with email performance measures such as delivery, opens, clicks, and engagement.
Experience maintaining SOPs, process documentation, campaign calendars, or operational dashboards.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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