Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role
AI is fundamentally transforming how professional services teams build and deliver value. At Elastic, we are focused on creating production-grade services platforms and software engineering practices that work reliably in real-world environments. The agentic engineering platform is a suite of tools designed to automate complex, multi-step delivery workflows across our global services organization.
We are looking for a Principal, Agentic Engineering Platform to lead this initiative end-to-end. In this role, you will design, ship, and refine agentic systems that directly support our services team. You will set technical standards, guide product strategy, and manage the complete life cycle: building, testing, deploying, monitoring, and iterating. While automated agents expand what you can deliver, you are the architect and decision-maker responsible for the final outcome. A key early priority is DIMA, Elastic's migration automation platform for SIEM and observability projects. Experience in security, SIEM, or observability will be highly valuable.
What You Will Be Doing
Services Product Engineering & Platform Leadership:
Establish the technical vision and architectural standards for services agentic systems, ensuring automated tools enhance rather than replace engineering judgment.
Manage the platform roadmap and release schedule, overseeing stages from discovery and classification to quality assurance and rollout.
Develop multi-step workflows using LLM orchestration, tool integration, retrieval-augmented generation (RAG), and structured output processing.
Guide AI-assisted development workflows with tools like Claude Code and Codex, emphasizing issue-focused tasks, automated testing, and security reviews.
Design robust system architecture that addresses operational boundaries, potential failure modes, human approval steps, and long-term maintainability.
Evaluation, Quality & Observability:
Create and maintain evaluation frameworks to assess agent performance across accuracy, reliability, response time, cost, and stability.
Implement tracing across tool calls, context assembly, and decision logic to troubleshoot and resolve production issues quickly.
Define quality benchmarks for professional services workflows and build system metrics to validate them.
Incorporate human review checkpoints wherever model output affects client deliverables or operational risk.
Field Integration & Collaboration:
Ensure platform outputs generate clear evidence suitable for client deliverables, including proposals, statements of work, and project estimates.
Act as the key technical link between services platform engineering and delivery teams, working closely with stakeholders to seamlessly integrate agentic workflows into existing processes.
Partner with Services Practice Leads and the Global Specialist to turn operational strategies into practical tools.
What You Bring
10+ years of experience in platform engineering, software engineering, or technical professional services roles.
Proven track record of deploying agentic or LLM-powered applications to production, with experience navigating the full deployment and optimization life cycle.
Practical experience with LLM orchestration, prompt engineering, tool integration, and RAG architectures.
Experience building evaluation systems, test suites, and monitoring tools for probabilistic models.
Familiarity with developer tooling (such as Claude Code or Codex) and agent framework patterns.
Strong Python engineering skills, with the ability to review backend services and data structures for production readiness.
Focus on security best practices, including access control, least privilege, air-gapped setups, and safe handling of sensitive customer data.
Strong communication skills, capable of explaining technical trade-offs and deployment risks to non-technical stakeholders.
Willingness to travel up to 15% as needed.
Bonus Points
Domain experience in SIEM, observability, or data migration (e.g., detections, ECS, Kibana Security, SPL).
Familiarity with Elastic workflows, such as Kibana SIEM migrations, DIMA, or related migration tooling.
Experience using Elasticsearch as a retrieval or search layer within agentic systems.
Understanding of air-gapped environments and public-sector compliance requirements.
Background in developing technical enablement or training programs for engineering teams.
Relevant certifications across AI/ML, cloud platforms, or security technologies.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
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