Job description

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Job Description As a Portfolio Community Manager I, you'll oversee a portfolio of homeowner associations, serving as a trusted partner to Board members, homeowners, and vendors. You'll help ensure communities operate smoothly while delivering the exceptional service Action is known for. What You'll Do Community Management: Manage the day-to-day operations of assigned homeowner associations, ensuring communities are well-maintained and operating in accordance with governing documents. Board Relations: Build strong relationships with Board members, provide guidance on community matters, and assist with implementing Board decisions. Financial Oversight: Assist with developing and monitoring association budgets, reviewing financial statements, and supporting responsible financial management. Vendor Management: Coordinate with vendors and contractors, obtain proposals, monitor service performance, and ensure timely completion of maintenance and improvement projects. Resident Relations: Respond to homeowner inquiries, resolve concerns professionally, and promote a positive community experience. Meetings & Governance: Prepare Board meeting agendas and management reports, attend meetings, and coordinate follow-up on action items. Compliance & Administration: Support enforcement of community rules, governing documents, and applicable regulations while maintaining accurate association records. Qualifications 3-5 years of HOA portfolio management experience. CMCA certification or the ability to obtain within your first 6 months of employment. Evening availability for Board meetings. Ability to travel to and from your property for in-person meetings when needed. Keen knowledge of budgets and the budgeting process. Strong knowledge of audits, reserve studies, bidding process, and Association governing documents. Strong verbal and written communication skills. Effective presentation skills. Exceptional time management skills and ability to work independently. Commitment to following up on all issues in a timely manner. What Makes You Successful at Action? At Action, we believe great community management starts with great people. Our most successful team members demonstrate: Genuine Care: You take pride in helping others and delivering an exceptional experience. Teamwork: You collaborate, support your colleagues, and believe in achieving success together. Excellence: You take ownership of your work, follow through on commitments, and continuously look for ways to improve. Innovation: You're resourceful, adaptable, and open to new ideas. A Growth Mindset: You're eager to learn, receptive to feedback, and excited to develop your career. Why Join Action? Award Winning Culture: Proud recipient of the Great Place to Work Certification Highly Rated Employer: Check out our Glassdoor reviews - Glassdoor Reviews Hybrid Work Model: Flexible schedule with 1-2 in office days per week. Collaborative Culture: Work in an environment that values teamwork, innovation, and mutual respect. Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching. Work-Life Balance: Enjoy unlimited PTO plus sick time, holiday pay, and your birthday holiday. Technology Investment: Work with the industry's leading tools and resources to ensure efficiency and empower team members to succeed. Commitment to Growth: Be a part of a company that prioritizes success and provides the support needed to thrive and achieve organizational goals. Ready to Take the Next Step in Your Careers? At Action Property Management, we're not just managing communities — we're reimagining the HOA experience. If you're passionate about building relationships, delivering exceptional service, and growing your career with a company that values its people, we'd love to meet you! Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Requirements

Must-haves

Community Management: Manage the day-to-day operations of assigned homeowner associations, ensuring communities are well-maintained and operating in accordance with governing documents.
Board Relations: Build strong relationships with Board members, provide guidance on community matters, and assist with implementing Board decisions.
Financial Oversight: Assist with developing and monitoring association budgets, reviewing financial statements, and supporting responsible financial management.
Vendor Management: Coordinate with vendors and contractors, obtain proposals, monitor service performance, and ensure timely completion of maintenance and improvement projects.
Resident Relations: Respond to homeowner inquiries, resolve concerns professionally, and promote a positive community experience.
Meetings & Governance: Prepare Board meeting agendas and management reports, attend meetings, and coordinate follow-up on action items.
Compliance & Administration: Support enforcement of community rules, governing documents, and applicable regulations while maintaining accurate association records.
3-5 years of HOA portfolio management experience.
CMCA certification or the ability to obtain within your first 6 months of employment.
Evening availability for Board meetings.
Ability to travel to and from your property for in-person meetings when needed.
Keen knowledge of budgets and the budgeting process.
Strong knowledge of audits, reserve studies, bidding process, and Association governing documents.
Strong verbal and written communication skills.
Effective presentation skills.
Exceptional time management skills and ability to work independently.
Commitment to following up on all issues in a timely manner.
What Makes You Successful at Action?
At Action, we believe great community management starts with great people. Our most successful team members demonstrate:
Genuine Care: You take pride in helping others and delivering an exceptional experience.
Teamwork: You collaborate, support your colleagues, and believe in achieving success together.
Excellence: You take ownership of your work, follow through on commitments, and continuously look for ways to improve.
Innovation: You're resourceful, adaptable, and open to new ideas.
A Growth Mindset: You're eager to learn, receptive to feedback, and excited to develop your career.

Nice-to-haves

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Health Insurance

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401(K)

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