Data Integration Services (DIS) Operations Manager is responsible for managing the DIS Administration and Monitoring/Support teams located in multiple geographic locations and ensuring seamless operations of DIS solutions.
Key Responsibilities of the position:
o Manage Operations (which includes Administration, Deployment, Monitoring and Support) for EAI and ETL solutions that are sustainable in the long term and SOX compliant
o Accountable for the seamless operations of DIS solutions
o Streamline and automate deployment process
o Provide post-production support (including breakfixes) and on-going maintenance
o Ensure proper transition of new/changed functionality from DIS development team to the support analyst(s)
o Ensure all related support documentation (ex: landscape diagrams, interfaces inventory, interface specific playbooks etc) is kept updated. Ensure documentation for Production Turnover is complete and accurate
o Identify and fine tune performance bottlenecks
o Monitor and identify throttling scenarios
o Instructs, assigns, directs, and reviews the service produced by DIS Operations team members working with Enterprise DIS Sr. Manager
o Responsible for resource planning of DIS Operations resources
o Evaluates team member performance and provide feedback
o Monitors team performance against performance targets
o Provides support and on-the-job training to more junior or less experienced team members
o Ensure individual team member development of technical, functional, and industry skills
o Well-organized with attention to detail and able to work with minimal supervision
o Achieve a high level understanding of the existing applications landscape and environment
o Establish and implement governance guidelines and processes
o Acts as a role model and mentors other team members
o Provide visibility to the capabilities of DIS solutions
o Define the strategy to create and maintain host instances
o Ensure BizTalk and SSIS solutions are properly configured
o Coordinate with DBAs for any database job errors
o Responsible for installation and configuration of BizTalk Server and SSIS
o Work with DIS customers to plan and coordinate software/hardware upgrades, system outages, follow up on escalated production incidents etc
o Effectively communicate issues, risks and challenges in a timely manner to Enterprise DIS Sr. Manager
o Take measures to avoid deployment related issues
o Maintain environment uptime by monitoring exceptions and resolving issues
o Configuration and administration of shared components/services built to support DIS solutions
o Coordinate with DIS Development team for issues requiring in depth code debugging
o Ensure the Job schedules are accurately executing and meeting expectations
o Provide necessary support complying with the SLA/OLA commitments
o Publish and review support metrics with DIS customer base on a regular basis
o DR and database backup jobs planning and testing
o Monitoring the environments using BizTalk 360, Solarwinds and Openview
o The environments need to be continuously monitored without relying solely on the automated alerts. As and when exceptions/gaps are identified, need to work on getting the alerts setup
o Configure and monitor proactive alerts customized per interface to effectively identify issues upfront
o Act as point of contact for any support related to DIS issues or requests
o Provide necessary support during monthly data center maintenance weekend
o Determine the complexity and level of efforts for breakfixes and/or tasks relevant for the DIS Operations team
o Provide support during Functional Unit Testing, Integration Testing and UAT
o Identify and implement any process changes to improve the quality of overall deliverables
o Provide regular status reports to Enterprise DIS Sr. Manager summarizing the overall operations progress
o Coordinate with DBA team for any database related jobs and Control-M team for any scheduled jobs
o Work closely with DIS Development manager to ensure smoother deployments challenges faced:
o Keep all the environments in sync
o Keeping the support documentation up to date
o Significant number of simultaneous projects
o Comfortable interfacing with senior level executives
o DIS team may be spread across multiple geographic locations
o Fast paced environment
o Heterogeneous and distributed systems landscape
Education and Experience Required:
This position requires degree in Computer Sciences with over 10 years of related experience. MS is desirable.
Required Skills:
o Knowledge and implementation of data integration solutions using a formal SDLC methodology
o Experience in Microsoft Biztalk Server 2009 and 2013
o Experience in SQL Server Integration Services (SSIS)
o Experience in C#, .NET, XML, XSLT, WebServices, WCF, TFS, Sharepoint, SQL Server, Oracle, Power Shell
o Experience with BizTalk Server Administration
o Integration experience with SAP and Peoplesoft
o Experience with BizTalk 360, HP Openview and Solarwinds
o Experience with Control-M and Remedy
o Understanding of hardware and networking concepts
o Debugging and Troubleshooting Skills
o Analytical skills
o Communications
o Interpersonal skills
o Leadership
o Delegation
o Flexibility, diplomacy and problem-solving
Thanks & Regards
Aravind Jakku
Aravind(dot)j(at)tekwissen(dot)com
734-619-8931