Job description

The Account Manager will manage a high-volume portfolio of customers across North America. This role is responsible for driving renewals, upsell, and cross-sell opportunities while ensuring strong customer engagement and retention. The ideal candidate is a proactive, customer-focused professional who thrives in a fast-paced environment and can execute scalable motions to deliver measurable value to customers. Key Responsibilities Portfolio Management & Customer Engagement • Manage a large book of accounts with recurring revenue models, ensuring timely renewals and account health. • Build trusted relationships with key decision-makers to drive product adoption and customer satisfaction. • Conduct regular outreach to identify growth opportunities and mitigate churn risk. Revenue Growth & Retention • Achieve revenue targets through renewals, upsell, and cross-sell within assigned accounts. • Maintain accurate forecasting and pipeline management in CRM systems. • Partner with Customer Success to ensure seamless onboarding and ongoing product utilization. Operational Excellence • Adhere to sales process discipline, CRM hygiene, and account governance best practices. • Leverage data and insights to prioritize outreach and improve efficiency. • Participate in continuous improvement initiatives to enhance inside sales scalability. Cross-Functional Collaboration • Work closely with Marketing, Product, and Professional Services to deliver customer value and support go-to-market initiatives. • Represent the voice of customers internally to inform product enhancements and service offerings. Qualifications Required Experience • 3+ years of experience in inside sales, account management, or customer success within B2B SaaS or enterprise software. • Proven success managing high-volume, lower ARR portfolios with recurring revenue models. • Track record of meeting or exceeding revenue and retention goals. • Strong communication and relationship-building skills. • Experience using Salesforce or similar CRM platforms. Preferred Qualifications • Background in asset management, facilities, operations, or real estate-focused software a plus. • Familiarity with inside sales motions and scalable account management practices.

Requirements

Must-haves

Portfolio Management & Customer Engagement
Manage a large book of accounts with recurring revenue models, ensuring timely renewals and account health.
Build trusted relationships with key decision-makers to drive product adoption and customer satisfaction.
Conduct regular outreach to identify growth opportunities and mitigate churn risk.
Revenue Growth & Retention
Achieve revenue targets through renewals, upsell, and cross-sell within assigned accounts.
Maintain accurate forecasting and pipeline management in CRM systems.
Partner with Customer Success to ensure seamless onboarding and ongoing product utilization.
Operational Excellence
Adhere to sales process discipline, CRM hygiene, and account governance best practices.
Leverage data and insights to prioritize outreach and improve efficiency.
Participate in continuous improvement initiatives to enhance inside sales scalability.
Cross-Functional Collaboration
Work closely with Marketing, Product, and Professional Services to deliver customer value and support go-to-market initiatives.
Represent the voice of customers internally to inform product enhancements and service offerings.
3+ years of experience in inside sales, account management, or customer success within B2B SaaS or enterprise software.
Proven success managing high-volume, lower ARR portfolios with recurring revenue models.
Track record of meeting or exceeding revenue and retention goals.
Strong communication and relationship-building skills.
Experience using Salesforce or similar CRM platforms.

Nice-to-haves

Background in asset management, facilities, operations, or real estate-focused software a plus.
Familiarity with inside sales motions and scalable account management practices.

Application prep

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Keywords to mirror

Platform: oracle-cloud
Effort: medium