Job description

Premier Global Links LLC is recruiting on behalf of a confidential, high-growth AI technology company serving credit unions, community banks, and other financial institutions. Its AI-powered platform supports conversational AI and automated customer interactions across voice, digital, and employee-assisted channels. We are seeking a hands-on Technical Project Manager to lead enterprise software implementations from contract signature through deployment and go-live. This role offers the opportunity to manage customer integrations, improve implementation processes, and help build a scalable delivery function in a growing technology company. Key Responsibilities • Own end-to-end customer implementations, from kickoff and project planning through go-live and post-launch support. • Manage approximately 7–10 concurrent implementation projects, maintaining timelines, milestones, resources, and deliverables. • Lead customer meetings, communicate project status, manage escalations, and proactively address delivery risks. • Coordinate integrations involving core banking, online banking, lending, credit card, and related financial technology platforms. • Partner with Solutions Architects, Product, Engineering, and Customer Success teams to resolve technical issues and deliver successful launches. • Track implementation defects, dependencies, and product changes through resolution. • Manage a 2–4 week post-launch hypercare period to support stabilization and customer readiness. • Develop repeatable implementation playbooks, workflows, documentation, and reporting from the ground up. • Improve deployment processes as self-service tools and AI capabilities evolve. • Use AI productivity tools to improve project planning, documentation, communication, and operational efficiency. Required Qualifications • 4–8 years of experience in Technical Project Management, software implementation, or enterprise technology delivery. • Demonstrated ownership of end-to-end B2B SaaS implementations within enterprise or mid-market customer environments. • Experience managing project timelines, dependencies, risks, customer expectations, and cross-functional teams. • Strong communication and stakeholder management skills, including direct customer engagement. • Ability to build and improve implementation processes without relying on an established playbook. • Familiarity with AI productivity tools such as ChatGPT or Claude. • Bachelor's degree. • Ability to work on-site in San Francisco, California, five days per week. • Willingness to travel approximately 10–20% of the month to customer sites across the United States. Preferred Qualifications • Experience implementing software for credit unions, community banks, or other financial institutions. • Familiarity with core banking systems, online banking platforms, lending technology, or financial services integrations. • Exposure to conversational AI, voice AI, agentic AI, or contact center technology. • Experience at a high-growth technology startup or in a role requiring process development. • Strong technical problem-solving skills and the ability to coordinate effectively with Product and Engineering teams. Compensation and Benefits • Base salary of $185,000–$230,000 per year. • Performance bonus of 10%, tied to implementation launch success. • Medical, dental, and vision insurance premiums fully covered by the employer. • 401(k) retirement plan. • Discretionary paid time off. • Opportunity to help establish and scale a dedicated customer implementation function. Equal Employment Opportunity Premier Global Links LLC is an equal opportunity recruiting firm. Qualified applicants will be considered without regard to legally protected characteristics.

Requirements

Must-haves

We are seeking a hands-on Technical Project Manager
Own end-to-end customer implementations, from kickoff and project planning through go-live and post-launch support.
Manage approximately 7–10 concurrent implementation projects, maintaining timelines, milestones, resources, and deliverables.
Lead customer meetings, communicate project status, manage escalations, and proactively address delivery risks.
Coordinate integrations involving core banking, online banking, lending, credit card, and related financial technology platforms.
Partner with Solutions Architects, Product, Engineering, and Customer Success teams to resolve technical issues and deliver successful launches.
Track implementation defects, dependencies, and product changes through resolution.
Manage a 2–4 week post-launch hypercare period to support stabilization and customer readiness.
Develop repeatable implementation playbooks, workflows, documentation, and reporting from the ground up.
Improve deployment processes as self-service tools and AI capabilities evolve.
Use AI productivity tools to improve project planning, documentation, communication, and operational efficiency.
4–8 years of experience in Technical Project Management, software implementation, or enterprise technology delivery.
Demonstrated ownership of end-to-end B2B SaaS implementations within enterprise or mid-market customer environments.
Experience managing project timelines, dependencies, risks, customer expectations, and cross-functional teams.
Strong communication and stakeholder management skills, including direct customer engagement.
Ability to build and improve implementation processes without relying on an established playbook.
Familiarity with AI productivity tools such as ChatGPT or Claude.
Bachelor's degree.
Ability to work on-site in San Francisco, California, five days per week.

Nice-to-haves

Experience implementing software for credit unions, community banks, or other financial institutions.
Familiarity with core banking systems, online banking platforms, lending technology, or financial services integrations.
Exposure to conversational AI, voice AI, agentic AI, or contact center technology.
Experience at a high-growth technology startup or in a role requiring process development.
Strong technical problem-solving skills and the ability to coordinate effectively with Product and Engineering teams.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aigo

Platform: manatal
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off