Job description

Requisition No: 884719 Agency: Florida Gaming Control Commission Working Title: OPERATIONS ANALYST II - 41500189 Pay Plan: Career Service Position Number: 41500189 Salary: $42,715.00 - $44,805.00 annually Posting Closing Date: 10/08/2026 Total Compensation Estimator Tool FLORIDA GAMING CONTROL COMMISSION Division of Pari-Mutuel Wagering Class Title: Operations Analyst II Position Number: 41500189 Hiring Salary Range: $42,715.00 – $44,805.00 annually ***Internal Agency Opportunity*** You must be employed with the Florida Gaming Control Commission to be considered for this position. Overview: The Florida Gaming Control Commission is responsible for exercising all regulatory and executive powers of the state with respect to legal gaming, including pari-mutuel wagering, cardrooms, slot machine facilities, oversight of gaming compacts, and other forms of gambling authorized by state law, excluding the Lottery, as well as directly enforcing Florida’s gaming laws and combatting illegal gambling activities. The agency is overseen by five Commissioners who are appointed by the Governor, with Commissioners appointing an Executive Director who leads a team of more than 200 staff members. The mission of the Florida Gaming Control Commission is to preserve and protect the integrity of gaming activities through fair regulation, licensing, effective criminal investigation, and enforcement. The Commission offers a supportive work environment that fosters growth and collaboration. Position Duties and Responsibilities: This is a highly responsible position handling complex licensing work within the Division of Pari-Mutuel Wagering’s Operations Unit. The ideal candidate for this position must be productive under tight timeframes, balance multiple and competing priorities, and maintain goal-directed behavior; must interact courteously and professionally with others internally and externally and be able to meet expectations under stressful conditions; will have experience working alone and as part of a team in researching, gathering, comparing, and analyzing information relating to assignments and projects. Those who cannot work effectively in a deadline-oriented atmosphere should not apply. Duties are as follows: • Reviewing and processing pari-mutuel, cardroom, and slot machine occupational license applications initiated at the field offices or sent directly to Tallahassee; • Taking appropriate action in the licensing database to facilitate the issuance of a license for eligible applicants; • Accurately profiling each application in the licensing database within 24 hours of receipt; • Identifying deficient applications and notifying applicants of the errors and/or omissions within 30 days; • Creating checklist to ensure all requirements have been met; • Retrieving criminal history reports from the FDLE website; matching the criminal history with the application and determining whether further documentation is required from the applicant; • Answering public inquiries regarding pari-mutuel, cardroom, and slot machine occupational licensing laws, rules and/or policies and procedures; • Responding to customer inquiries via email, telephone, OnBase Escalation and Smart Sheet Correspondence process; • Assisting with scanning fingerprint cards for electronic submission to FDLE on an as-needed basis. Submitting retained fingerprints to FDLE via Falcon; • Researching and requesting license and enforcement status information from other gaming jurisdictions for each slot application; reviewing information to determine applicant eligibility; • Assisting with scanning and indexing documents into OnBase, the Commission's imaging system; • Answering questions from the field staff and the public regarding pari-mutuel, cardroom, and slot machines occupational licensing laws, rules and/or policies and procedures; and • Performing special projects and other duties assigned by the Licensing Administrator or the Chief of Operations. Minimum Requirements: • Four (4) years of professional experience in management analysis, program planning, program research, program evaluation, engineering, or administrative work. Experience must include reviewing and researching occupational or professional licensure applications, determining applicant eligibility, or approving or issuing occupational or professional licenses. • An associate's degree can substitute for two (2) of the required years of experience. • A bachelor’s degree can substitute for four (4) of the required years of experience. Preferred Qualifications : • Preference will be given to individuals fluent in both English and Spanish. • Preference will be given to individuals with experience in Versa Regulation and OnBase. Knowledge, Skills, and Abilities: • Must have computer skills to effectively utilize Microsoft Word, Outlook, Excel, and internet browser software programs; • Must have competency in the operation of standard desktop computers, printers, and optical scanners; • Aptitude to develop, absorb, and retain general knowledge of gaming operations; • Must have skills and knowledge of general office methods and procedures, filing, telephone techniques, and office equipment, as well as English usage, spelling, grammar, and punctuation; and • Must have the ability to work in a team environment, as well as a strong work ethic and self-motivation to work independently. *** Applicants must complete all fields in the Candidate Profile. Work history with month and year, hours worked and formal education are required to qualify for the position. RESPONSES TO QUALIFYING QUESTIONS MUST BE VERIFIABLE IN THE CANDIDATE PROFILE (Duties and Responsibilities). Resumes and other documentation can be attached to provide additional information. *** Applicants are required to apply through the People First system by the closing date, by applying online. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call 1-877-562-7287. BENEFITS OF WORKING FOR THE STATE OF FLORIDA: • Working for the State of Florida is more than a paycheck. The state offers a comprehensive compensation package for Career Service (CS) employees that features a highly competitive set of benefits including: • Low premium health, dental, vision, life, and supplemental coverage options! • Paid personal time that includes annual leave, sick leave, nine paid holidays, and one personal holiday! • Paid administrative leave for mentoring, volunteering, voting, and more! • Family planning support that includes adoption benefits and paid/unpaid leave options for family and medical responsibilities! • Retirement plans that include employer contributions (For more information, visit www.myfrs.com)! • Deferred compensation plans! • FREE basic life insurance plus additional options for you, your spouse, and children! • Flexible Spending Accounts! • Tuition waivers! Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Gaming Control Commission, you may be required to place your license in an inactive status. IMPORTANT NOTICES: • The Florida Gaming Control Commission has employment restrictions for all commission employees referenced in sections 16.713 and 16.715, Florida Statutes. • This position requires a Level 2 background screening, including fingerprinting, as a condition of employment and participation in direct deposit. You will be required to provide your Social Security Number (SSN) and/or State Issued Photo Identification to conduct the background check. Special Reminders: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. We hire only U.S. citizens and lawfully authorized alien workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States. The Florida Gaming Control Commission is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. The Commission values the service veterans and their family members have given to our country and supports the hiring of returning service members and military spouses. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the FGCC Office of Human Resources by phone at (850) 794-8030 or by email at ADA.Coordinator@flgaming.gov. The FGCC requires that applicants provide notification in advance to allow sufficient time to provide the accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Requirements

Must-haves

Requisition No: 884719
Agency: Florida Gaming Control Commission
Working Title: OPERATIONS ANALYST II - 41500189
Pay Plan: Career Service
Position Number: 41500189
Salary: $42,715.00 - $44,805.00 annually
Posting Closing Date: 10/08/2026
Total Compensation Estimator Tool
Division of Pari-Mutuel Wagering
Class Title: Operations Analyst II
Position Number: 41500189
Internal Agency Opportunity***
You must be employed with the Florida Gaming Control Commission to be considered for this position.
The Commission offers a supportive work environment that fosters growth and collaboration.
This is a highly responsible position handling complex licensing work within the Division of Pari-Mutuel Wagering’s Operations Unit.
Reviewing and processing pari-mutuel, cardroom, and slot machine occupational license applications initiated at the field offices or sent directly to Tallahassee;
Taking appropriate action in the licensing database to facilitate the issuance of a license for eligible applicants;
Accurately profiling each application in the licensing database within 24 hours of receipt;
Identifying deficient applications and notifying applicants of the errors and/or omissions within 30 days;
Creating checklist to ensure all requirements have been met;
Retrieving criminal history reports from the FDLE website; matching the criminal history with the application and determining whether further documentation is required from the applicant;
Answering public inquiries regarding pari-mutuel, cardroom, and slot machine occupational licensing laws, rules and/or policies and procedures;

Nice-to-haves

Preference will be given to individuals fluent in both English and Spanish.
Preference will be given to individuals with experience in Versa Regulation and OnBase.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: successfactors
Effort: medium

Benefits

Benefits detected in the listing.

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