Job description

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Clearwater positions open to candidates located in greater Tampa Bay area. The Sales Engineer role at KnowBe4 is a developmental position focused on mastering the intersection of cybersecurity and technical sales. Initially, you will operate in a mentorship capacity, supporting Senior Sales Engineers to learn the nuances of our product suite and the sales cycle. As your technical proficiency grows, you will transition to directly engaging with SMB customers, attending meetings and conducting product demonstrations. You will serve as the primary technical point of contact during the Proof of Value (POV) process, managing implementation and optimization while having direct access to senior team members for high-level technical escalations. Responsibilities: Develop and maintain a baseline knowledge of all KnowBe4 Products Understand the value proposition of KnowBe4 products and can portray in meetings with internal colleagues and clients Deliver product demonstrations for customers to a good level Work with SMB prospects to implement and configure KnowBe4 product(s) for POV Shadows and assist senior colleagues with their POVs Troubleshoot and resolve baseline technical problems with KnowBe4 solutions that arise in the sales process Provide technical support and input to Sales team when required Record and track POV activity in Salesforce Minimum Qualifications: 3 year degree or technical degree preferred Prior experience in a customer-facing technical role is a plus Experience with Google Workspace Experience with MS Office (Word and Excel) Experience with M365 and Exchange Online Excellent verbal and written communications Highly organized and result-oriented Excellent time management and organization skills Can demonstrate technical troubleshooting and analysis ability Can demonstrate integrity, accountability, respect and commitment Naturally curious and agile, with a proven ability to rapidly absorb and apply new technological concepts Strong collaborative and teamwork skills Must be able to work with minimal supervision Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits . Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.

Requirements

Must-haves

Clearwater positions open to candidates located in greater Tampa Bay area.
Develop and maintain a baseline knowledge of all KnowBe4 Products
Understand the value proposition of KnowBe4 products and can portray in meetings with internal colleagues and clients
Deliver product demonstrations for customers to a good level
Work with SMB prospects to implement and configure KnowBe4 product(s) for POV
Shadows and assist senior colleagues with their POVs
Troubleshoot and resolve baseline technical problems with KnowBe4 solutions that arise in the sales process
Provide technical support and input to Sales team when required
Record and track POV activity in Salesforce
Experience with Google Workspace
Experience with MS Office (Word and Excel)
Experience with M365 and Exchange Online
Excellent verbal and written communications
Highly organized and result-oriented
Excellent time management and organization skills
Can demonstrate technical troubleshooting and analysis ability
Can demonstrate integrity, accountability, respect and commitment
Naturally curious and agile, with a proven ability to rapidly absorb and apply new technological concepts
Strong collaborative and teamwork skills
Must be able to work with minimal supervision
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.

Nice-to-haves

3 year degree or technical degree preferred
Prior experience in a customer-facing technical role is a plus

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aiagile

Platform: greenhouse
Effort: quick

Benefits

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Vision