Job description

📌 ABOUT ALPACA HEALTH Alpaca Health enables clinicians to become entrepreneurs, starting in autism care. We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is simple: shift power in healthcare away from large consolidated entities and back to clinicians. We've raised over $14M in funding from early-stage investors like Core Innovation Capital, Adverb Ventures, and South Park Commons, and are building for long-term category leadership. More importantly, we're serving hundreds of patients, while growing 30% MoM. This role is full-time. We’re looking for candidates based in NYC or open to relocating who are open to 5 days a week in the office. 🎯 ROLE: FOUNDING PRODUCT DESIGNER As our Founding Product Designer, you’ll take full ownership of the 0→1 build of our parent-facing experience — turning a fragmented, complex journey into something simple, clear, and trustworthy for families. At the same time, you’ll lead a design overhaul of our provider-facing product, transforming a feature-rich but traditional EHR into a fast, intuitive, consumer-grade experience clinicians actually enjoy using. You’ll work across both surfaces to create a cohesive system that balances clinical depth with usability, setting the design foundation for how care is delivered at scale. 🚧 WHAT YOU’LL DO - Own the 0→1 build of our parent-facing portal — from concept to live product - Design a seamless, consumer-grade experience for families navigating care (intake, scheduling, communication, payments) - Elevate our provider-facing EHR to feel intuitive, fast, and delightful — not clunky healthcare software - Conduct user interviews with parents, BCBAs, and staff to deeply understand workflows, pain points, and unmet needs - Rapidly prototype and test user flows; iterate based on real usage and feedback - Define product requirements, prioritize ruthlessly, and ship quickly alongside engineering - Use AI tools (e.g., prototyping, workflow automation, copilots) to accelerate development and unlock new product capabilities - Build systems that scale — not just features — including onboarding flows, engagement loops, and operational tooling - Partner cross-functionally with ops, clinical, and growth teams to ensure product drives real outcomes (faster start of care, better retention, higher utilization) 🧠 WHO YOU ARE - You are extremely product-minded and execution-driven — you don’t just define features, you build and ship - You have a strong intuition for consumer products and can bring that bar into healthcare - You’re comfortable in ambiguity and energized by 0→1 environments - You talk to users constantly and turn insights into product decisions - You have a bias for action and move fast without sacrificing quality - You are fluent with modern AI tools and use them as a force multiplier in your workflow - You care deeply about building products that actually improve people’s lives, not just internal tools - You operate like an owner and hold a high bar for both yourself and the team 🚀 WHY JOIN - Direct exposure to company-building at an early stage. - Real ownership of critical initiatives from day one. - The opportunity to materially impact families and clinicians. - A fast learning curve that few roles can match. - Strong compensation package 💵 Competitive salary 📈 Meaningful equity 🏥 Health benefits 🏖️ Flexible PTO 🍱 Dinner when working late

Requirements

Must-haves

As our Founding Product Designer, you’ll take full ownership of the 0→1 build of our parent-facing experience — turning a fragmented, complex journey into something simple, clear, and trustworthy for families.
At the same time, you’ll lead a design overhaul of our provider-facing product, transforming a feature-rich but traditional EHR into a fast, intuitive, consumer-grade experience clinicians actually enjoy using.
You’ll work across both surfaces to create a cohesive system that balances clinical depth with usability, setting the design foundation for how care is delivered at scale.
Own the 0→1 build of our parent-facing portal — from concept to live product
Design a seamless, consumer-grade experience for families navigating care (intake, scheduling, communication, payments)
Elevate our provider-facing EHR to feel intuitive, fast, and delightful — not clunky healthcare software
Conduct user interviews with parents, BCBAs, and staff to deeply understand workflows, pain points, and unmet needs
Rapidly prototype and test user flows; iterate based on real usage and feedback
Define product requirements, prioritize ruthlessly, and ship quickly alongside engineering
Use AI tools (e.g., prototyping, workflow automation, copilots) to accelerate development and unlock new product capabilities
Build systems that scale — not just features — including onboarding flows, engagement loops, and operational tooling
Partner cross-functionally with ops, clinical, and growth teams to ensure product drives real outcomes (faster start of care, better retention, higher utilization)
You are extremely product-minded and execution-driven — you don’t just define features, you build and ship
You have a strong intuition for consumer products and can bring that bar into healthcare
You’re comfortable in ambiguity and energized by 0→1 environments
You talk to users constantly and turn insights into product decisions
You have a bias for action and move fast without sacrificing quality
You are fluent with modern AI tools and use them as a force multiplier in your workflow
You care deeply about building products that actually improve people’s lives, not just internal tools
You operate like an owner and hold a high bar for both yourself and the team
Direct exposure to company-building at an early stage.
Real ownership of critical initiatives from day one.
The opportunity to materially impact families and clinicians.
A fast learning curve that few roles can match.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: ashby
Effort: quick

Benefits

Benefits detected in the listing.

Pto