Job description

The Sr. SystemProgram Manager, Customer Terminals will play a pivotal role in defining customer terminal products that will meet customer needs in the various segments. The right candidate must have demonstrated program management experience with consumer / commercial electronics, e-commerce or telecommunications domains. Specific responsibilities include the following: • Coordinate with engineering teams to develop product strategy and features for customer terminals that will meet cost, performance, reliability and customer experience needs • Work with Product Management to define business objectives including Operation Expenditures, Capital Expenditures, Operational Cost of Goods Sold, Headcount and maintain guardrails throughout the program to achieve. • Collaborate and lead narrative white papers to communicate project status, risks, and issues to leadership and cross functional teams. • Project management of overall development process including communicating goals, roles, responsibilities and desired outcomes to cross-functional project teams • Drive milestone readiness with the cross-functional teams. • Navigate through ambiguity and managing project delivery in a fast-paced, deadline-driven environment • Collaborate with stake holders to define business and product requirements for long term product roadmap • Manage CapEx/OpEx and BOM+MVA for the device Key job responsibilities • Senior System TPM need strong verbal and written communication skills and ability to scale communications to the correct audience for decisions to be made. • Emphasize speed of decision within the product development cycles and manage critical issues through optimized prioritization of resources and personnel. • Working with overseas internal and external teams on developing products. • Scale and evolve key processes and design review checkpoint mechanisms to enable responsible last responsible moment decision making on one way and two way door decisions. • Manage and communicate product development critical issues, work collaboratively to execute solutions meeting key product KPI and escalate as required when teams are unable to reach a consensus or decisions are one – way door. A day in the life The ideal candidate will be responsible for managing execution of the Customer Terminal and Accessories (cables, power supplies, etc.) with a balance of technical skills, bias for action, customer obsession, and ownership. The TPM will collaborate daily onsite with the engineering development team located in Redmond, WA including Product Design, Industrial Design, Electrical, Software, Operations, and Antenna teams. On a weekly basis, the TPM will create agendas and presentations leading to meetings at the Director and VP level to make timely one way and two-way door decisions to maintain project timelines, finances, requirements and deliverables -5+ years of technical product or program management experience -7+ years of working directly with engineering teams experience -3+ years of software development experience -5+ years of technical program management working directly with software engineering teams experience -Experience managing programs across cross functional teams, building processes and coordinating release schedules -5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience -Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules -Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at amazon.jobs . USA, WA, Redmond - 148,700.00 - 201,200.00 USD annually

Requirements

Must-haves

Coordinate with engineering teams to develop product strategy and features for customer terminals that will meet cost, performance, reliability and customer experience needs
Work with Product Management to define business objectives including Operation Expenditures, Capital Expenditures, Operational Cost of Goods Sold, Headcount and maintain guardrails throughout the program to achieve.
Collaborate and lead narrative white papers to communicate project status, risks, and issues to leadership and cross functional teams.
Project management of overall development process including communicating goals, roles, responsibilities and desired outcomes to cross-functional project teams
Drive milestone readiness with the cross-functional teams.
Navigate through ambiguity and managing project delivery in a fast-paced, deadline-driven environment
Collaborate with stake holders to define business and product requirements for long term product roadmap
Manage CapEx/OpEx and BOM+MVA for the device
Key job responsibilities
Senior System TPM need strong verbal and written communication skills and ability to scale communications to the correct audience for decisions to be made.
Emphasize speed of decision within the product development cycles and manage critical issues through optimized prioritization of resources and personnel.
Working with overseas internal and external teams on developing products.
Scale and evolve key processes and design review checkpoint mechanisms to enable responsible last responsible moment decision making on one way and two way door decisions.
A day in the life
-5+ years of technical product or program management experience
-7+ years of working directly with engineering teams experience
-3+ years of software development experience
-5+ years of technical program management working directly with software engineering teams experience
-Experience managing programs across cross functional teams, building processes and coordinating release schedules
-5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
-Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
-Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
USA, WA, Redmond - 148,700.00 - 201,200.00 USD annually

Nice-to-haves

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Application prep

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Platform: amazon
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Paid Time Off

Parental Leave