Job description

HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle. We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle. Your Role and Impact HYPR, The Identity Assurance Company, is seeking a solution-driven, customer-outcome- focused Senior Project Manager to join our growing team. You'll be a critical part of our Solution Architecture team and responsible for managing SaaS Deployment projects. This role requires a versatile professional to drive successful deployments and set customers up for fast adoption. We need a results driven project manager who thrives in complex operational landscapes. At HYPR, you will collaborate with diverse stakeholders to deliver high-impact outcomes and open the door to meaningful professional growth. Key Responsibilities Drive End-to-End Deployments: Create, own and execute project plans for deployments to ensure smooth handoffs and drive fast customer adoption. Lead Stakeholder Alignment: Gain consensus, set clear expectations, allocate resources, and establish project boundaries across diverse teams and client groups. Manage Customer Relationships: Serve as the primary point of contact during implementations, guiding client teams through deployment, addressing risks, and ensuring a high-value customer experience. Drive Predictable Delivery: Keep enterprise-grade projects moving smoothly across all phases, balancing scope, timeline, and resources to hit target milestones. Lead Tailored Technical Delivery: Partner with Solution Architects and engineering to define, scope, and deliver custom development and technical enhancements. Required Qualifications 5+ years of experience managing technical, software-based projects for external enterprise customers across cloud, on-prem, and hybrid architectures. Practical understanding of software delivery frameworks, including Agile/Scrum, SDLC, and PMI/PMP frameworks. Hands-on experience with modern project management tools (e.g., Jira, Asana, Monday.com, Smartsheet) with demonstrated success maintaining clean, up-to-date project documentation. Experience establishing project visibility using internal/external dashboards, status reports, and key performance metrics. Strong customer-facing skills with the ability to lead customer teams, manage risk, and resolve deployment blockers. Outstanding verbal and written communication skills across cross-functional engineering, executive, and customer stakeholder groups. Note: This position is hybrid - at least 2 days a week at our NYC office. H1B/Visa support is not currently available for this specific position. Annual Base Salary : $120,000 - $150,000 Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes meaningful equity, benefits, and other opportunities at HYPR. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to other HYPRions. We expect the majority of the candidates who are offered roles at HYPR to fall healthily throughout the range based on these factors. As the premium provider of identity assurance , HYPR is committed to preventing identity fraud by safely and accurately verifying the identities of our employees. Accordingly, all new employees are required to participate in an automated identity verification process, which includes document verification, location detection, and facial recognition, on their first day of employment with the Company. To learn more about this identity verification process, please contact peopleops@hypr.com. HYPR is an Equal Employment Opportunity employer and will not discriminate against an applicant or employee based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristic under federal, state or local law. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state and/or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on HYPR. Please inform peopleops@hypr.com if you need assistance completing HYPR's application process.

Requirements

Must-haves

Your Role and Impact
Drive End-to-End Deployments: Create, own and execute project plans for deployments to ensure smooth handoffs and drive fast customer adoption.
Lead Stakeholder Alignment: Gain consensus, set clear expectations, allocate resources, and establish project boundaries across diverse teams and client groups.
Manage Customer Relationships: Serve as the primary point of contact during implementations, guiding client teams through deployment, addressing risks, and ensuring a high-value customer experience.
Drive Predictable Delivery: Keep enterprise-grade projects moving smoothly across all phases, balancing scope, timeline, and resources to hit target milestones.
Lead Tailored Technical Delivery: Partner with Solution Architects and engineering to define, scope, and deliver custom development and technical enhancements.
5+ years of experience managing technical, software-based projects for external enterprise customers across cloud, on-prem, and hybrid architectures.
Practical understanding of software delivery frameworks, including Agile/Scrum, SDLC, and PMI/PMP frameworks.
Hands-on experience with modern project management tools (e.g., Jira, Asana, Monday.com, Smartsheet) with demonstrated success maintaining clean, up-to-date project documentation.
Experience establishing project visibility using internal/external dashboards, status reports, and key performance metrics.
Strong customer-facing skills with the ability to lead customer teams, manage risk, and resolve deployment blockers.
Outstanding verbal and written communication skills across cross-functional engineering, executive, and customer stakeholder groups.
This position is hybrid - at least 2 days a week at our NYC office.
H1B/Visa support is not currently available for this specific position.
Annual Base Salary : $120,000 - $150,000

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agilescrumjira

Platform: greenhouse
Effort: quick