Job description

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Job Description Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. Are you a creative technologist who wants to bridge the gap between design vision and engineering execution, using experimentation to solve problems in new and novel ways? Then you’ll love working at Kyndryl Vital. At Kyndryl Vital, we are looking for creative, curious, empathic systems thinkers who want to tackle wicked problems with some of the best technical colleagues in the world. Kyndryl Vital is a global network of designers, engineers, writers, researchers, and strategists. We are bound together by a desire to help our customers make sense of complexity and co-create intelligent and adaptive experience ecosystems that resonate with their users and transform their businesses. We believe the next evolution of experience will emerge from the artful blending of behavioral insight and business intelligence into elegantly simple, deeply human moments. We are fortunate to work with the world’s best IT experts to ensure that we can not only imagine a great experience, but that we can build it, deliver it, optimize it, and sustain it. The Role A Creative Technologist is a cross-disciplinary person that bridge between a design vision and engineering execution, using experimentation to solve problems in new and novel ways. They Combines technical expertise with human-centered design to prototype and implement innovative solutions. Creative technologists blend expertise in code, hardware, and emerging technologies to bring ideas to life. As a Creative Technologist at Kyndryl Vital, you will: Collaborate with designers, engineers, and stakeholders to shape technical concepts aligned to human-centered design. Rapidly prototype interactive, testable experiences to drive alignment, learning, and value, including agentic AI-driven interactions. Apply emerging technologies to business challenges, including AI/ML/GenAI (including agentic AI), IoT, and immersive interfaces. Lead feasibility analysis and ethical review of technology choices,   including agentic AI safety and governance considerations . Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Who You Are Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important, you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused, someone who prioritizes customer success in their work. And finally, you’re open and borderless, naturally inclusive in how you work with others. Required Technical and Professional Expertise Human-Centered Design : You have a deep understanding of human-centered design methods and mindset Cross-disciplinary Collaboration : You excel at uniting design and engineering Innovation : You can apply new applications for emerging tech Rapid Prototyping : You can create context-appropriate, low- to high-fidelity digital and physical prototypes. Human-in-the-Loop Patterns:  You can design interaction patterns for approvals, escalation, rollbacks, and exception handling so agents act safely and users stay in control. Feasibility Analysis : You can assess design’s technical feasibility, system integration, and implementation pathways Storytelling : You can translate prototypes and technical insights into compelling narratives AI and Data Ethics : You leverage AI tools and data strategies with awareness of equity, bias, and transparency. This includes responsible agentic AI patterns (tool permissioning, human-in-the-loop controls, auditability). Tool Building for APIs (Agent Tools):  You can define and prototype lightweight “agent tools” that expose capabilities via APIs (REST/GraphQL), including clear input/output schemas, error handling, and versioning so AI engineers can reliably wire tools into agent runtimes. Front-End Engineering for Agentic Experiences:  You can build modern web interfaces (e.g., React/TypeScript) that integrate with agentic systems—supporting streaming responses, conversation workflow state, and human-in-the-loop actions (approve/deny/escalate) with traceable outcomes. Agent Evaluation & Quality:  You can define basic evaluation criteria for agent behavior (accuracy, reliability, safety, latency, and user trust), and iterate using test prompts, structured cases, and lightweight metrics. Preferred Professional and Technical Expertise 1-3 years of relevant experience (dependent on level) Vertical domain experience (e.g., finance, retail, healthcare, industrial) Experience in both enterprise and agency worlds Knowledge and experience in IT infrastructure, architecture, and platform capabilities Background in behavioral science, change management, or design research Applied or academic experience with data science, AI/ML, or HCI You can partner with AI engineers working in open-source agent runtimes and translate experience requirements into tool contracts, UI behaviors, and evaluation criteria without blocking engineering velocity. You may specialize more deeply in: AI/ML/GenAI Phygital / Immersive Design IoT / Connected Product Design Mobile and Web Front-End Engineering Required Education Bachelor’s Degree in a relevant field (or equivalent demonstrable portfolio of work). Preferred Education Advanced degree or certification in design, HCI, computer science, or related (e.g., MDM, MDes, MFA, d.MBA or equivalent) is a plus. The compensation range for the position in the U.S. is - $88,680 to $168,480 based on a full-time schedule. The base compensation range for the position in the U.S. is - $92,040 to $174,840 based on a full-time schedule reflects the minimum and maximum target compensation Kyndryl, in good faith, believes it may pay for the role at the time of this posting. Your actual compensation may vary depending on multiple factors legally permitted in the applicable jurisdiction, including, but not limited to, geography, relevant job-related skills, education and experience, certification and licenses, internal pay equity, and market and business consideration. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California (San Francisco Bay Area):$110,400to$209,880 California (All Other):$101,280to$192,360 Colorado: $92,040to$174,840 Massachusetts/ Virginia:$92,040to$192,360 New York City: $110,400to$209,880 Washington: $101,280to$192,360 Washington DC:$101,280to$192,360 This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program. Applications will be accepted on a rolling basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact s Kyndryl email address.

Requirements

Must-haves

As a Creative Technologist at Kyndryl Vital, you will:
Collaborate with designers, engineers, and stakeholders to shape technical concepts aligned to human-centered design.
Rapidly prototype interactive, testable experiences to drive alignment, learning, and value, including agentic AI-driven interactions.
Apply emerging technologies to business challenges, including AI/ML/GenAI (including agentic AI), IoT, and immersive interfaces.
Lead feasibility analysis and ethical review of technology choices,   including agentic AI safety and governance considerations .
Your Future at Kyndryl
Required Technical and Professional Expertise
Human-Centered Design : You have a deep understanding of human-centered design methods and mindset
Cross-disciplinary Collaboration : You excel at uniting design and engineering
Innovation : You can apply new applications for emerging tech
Rapid Prototyping : You can create context-appropriate, low- to high-fidelity digital and physical prototypes.
Human-in-the-Loop Patterns:  You can design interaction patterns for approvals, escalation, rollbacks, and exception handling so agents act safely and users stay in control.
Feasibility Analysis : You can assess design’s technical feasibility, system integration, and implementation pathways
Storytelling : You can translate prototypes and technical insights into compelling narratives
1-3 years of relevant experience (dependent on level)
Vertical domain experience (e.g., finance, retail, healthcare, industrial)
Experience in both enterprise and agency worlds
Knowledge and experience in IT infrastructure, architecture, and platform capabilities
Background in behavioral science, change management, or design research
Applied or academic experience with data science, AI/ML, or HCI
You can partner with AI engineers working in open-source agent runtimes and translate experience requirements into tool contracts, UI behaviors, and evaluation criteria without blocking engineering velocity.

Nice-to-haves

Preferred Professional and Technical Expertise
Preferred Education
Advanced degree or certification in design, HCI, computer science, or related (e.g., MDM, MDes, MFA, d.MBA or equivalent) is a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

goaimlrestgraphqlreacttypescript

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off

Professional Development