Vv - Help Desk Associate (reception) at Ismira

Job description

AHOY, DEAR CANDIDATES! ISMIRA Agency actively recruiting for position Help Desk Associate for Virgin Voyages! WORK CONDITIONS: • Work on board brand new company vessels • Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together • Contract length - 4-6 months for most positions, for entry positions - 7 months • Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew • The employer is going to provide or reimburse expenses for the following: - STCW certification - Joining tickets - Pre-Employment Medical Examination (PEME) - Necessary Visas - Joining expenses, such as transfers, hotel accommodations, subsistence What You’ll be Up to : • Provides a positive impression to every Sailor and aims to recognize everyone by name • Maintains positive Sailor relations at all times • Processes all Sailors at embarkation according to company standards to include check-in, collecting passports / other documents and issuing boarding cards • Keeps and maintains accurate records of discussions/correspondence with guests and communicates all complaints onboard to Guest Service Director • Assists in carrying out administration for the vessel’s Customs and Immigration clearances along with ship’s documentation when entering / leaving port • Assists in organizing the preparation and processing of all administrative requirements for guests throughout the voyage such as embarkation / disembarkation activities • Carries out cash transactions required by Sailors • Responsible for balancing of their cash fund daily • Receive and inventory lost and found items and maintain a log of all found items and report lost items • Ensure the Help Desk area is kept clean, presentable and in an orderly manner at all times • Prepares and updates berthing lists, gift orders, special notes, and guest lists • Provides information and assistance to Sailors and is familiar with all cruise services / features and activations to respond to Sailor inquiries. Superpowers Required: • Minimum 2 years recent experience in the same role onboard a Premium Cruise ship or 4/5 star hotel/resort. • Passionate about people and able to handle sailor complaints with a smile! • All certificates as required by the STCW code for this position. • Strong written & verbal English skills NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲 Last updated: August 30, 2023 You can submit your Resume here pushing APPLY TO POSITION button below OR if it does not work you may forward CV to APPLY@ ISMIRA.LT (without gaps) In case you are not sure what position to apply, you can always upload your CV to general application here: ismira.breezy.hr

Requirements

Must-haves

AHOY, DEAR CANDIDATES!
ISMIRA Agency actively recruiting for position Help Desk Associate for Virgin Voyages!
Work on board brand new company vessels
Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together
Contract length - 4-6 months for most positions, for entry positions - 7 months
Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew
The employer is going to provide or reimburse expenses for the following:
STCW certification
Joining tickets
Pre-Employment Medical Examination (PEME)
Necessary Visas
Joining expenses, such as transfers, hotel accommodations, subsistence
Provides a positive impression to every Sailor and aims to recognize everyone by name
Maintains positive Sailor relations at all times
Processes all Sailors at embarkation according to company standards to include check-in, collecting passports / other documents and issuing boarding cards
Keeps and maintains accurate records of discussions/correspondence with guests and communicates all complaints onboard to Guest Service Director
Assists in carrying out administration for the vessel’s Customs and Immigration clearances along with ship’s documentation when entering / leaving port
Assists in organizing the preparation and processing of all administrative requirements for guests throughout the voyage such as embarkation / disembarkation activities
Carries out cash transactions required by Sailors
Responsible for balancing of their cash fund daily
Receive and inventory lost and found items and maintain a log of all found items and report lost items
Ensure the Help Desk area is kept clean, presentable and in an orderly manner at all times
Prepares and updates berthing lists, gift orders, special notes, and guest lists
Provides information and assistance to Sailors and is familiar with all cruise services / features and activations to respond to Sailor inquiries.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: breezy
Effort: medium