Job description

Responsible for strategic leadership, product/technology development and core leadership of all products developed in support of the company’s product and service portfolio. Essential Functions • Develops strategic planning for market analysis, product analysis, product trends, revenue performance and customer experience management. • Works in a leadership capacity with technology experts on digital product/technology development. • Leads and contributes to development of product specifications, requirements and implementation. • May participate in test planning measurement and other analytical functions. • Provides support through demo instruction, tool development and functional demonstrations. • Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement. • Perform other duties as assigned. Job Details: As our digital sales organization has scaled across multiple products, systems, and stakeholders, we see a significant opportunity to unify and streamline our sales processes — accelerating deal cycles and elevating the customer experience. A dedicated Digital Marketing Principal is needed to map, diagnose, and systematically fix these inefficiencies — with an estimated opportunity to reduce deal cycles by 30–45 days and materially improve conversion and retention outcomes. Job Responsibilities: We are looking for a strategic problem-solver with experience in sales process optimization, business operations, or commercial strategy — ideally within a complex, multi-product or enterprise environment. The ideal candidate has a proven track record of mapping end-to-end sales processes, diagnosing friction points across pre-sales and post-sales workflows, and translating that diagnosis into prioritized, high-impact improvements. You are comfortable working across fragmented systems and tools, can engage credibly with legal, finance, and third-party stakeholders, and distinguish durable fixes from short-term workarounds. Experience with CRM platforms (Salesforce preferred), pricing or approval workflows, and cross-functional program management is strongly preferred. Most importantly, you think in outcomes — reducing deal cycle times, protecting revenue at risk, and building processes that scale. Minimum Education Master's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline. Minimum Experience Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product management, and technology support. Knowledge, Skills, and Abilities Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities. Technical acumen. Strong collaboration, communications and analytical skills. Preferred Qualifications: This position is eligible for remote work and may be located anywhere within the United States excluding AK, HI and U.S. territories, however if you live within the 50 miles radius of a campus you will be required to work at a FedEx campus location several times per week. Pay Transparency: USA: $8,007.29/mo - $18,149.85/mo, CO: $8,007.29/mo - $17,393.61/mo, CA: $8,452.14/mo - $14,413.11/mo, NJ: $8,452.14/mo - $13,523.42/mo, ME, OH & VT: $8,452.14/mo - $15,124.88/mo, MN: $8,452.14/mo - $16,637.36/mo, IL & NV: $8,452.14/mo - $17,393.61/mo, MD , NY, VA & WA: $8,452.14/mo - $18,149.85/mo, MA: $8,896.99/mo - $18,149.85/mo, RI: $9,786.68/mo - $16,637.36/mo, CT: $9,786.68/mo - $17,393.61/mo, DC & HI: $10,231.53/mo - $17,393.61/mo, NYC: $10,231.53/mo - $18,149.85/mo MEM range ($8,452.14/mo-$14,368.63/mo), Plano range ($8,896.99/mo - $15,124.88/mo) , PGH range ($8,452.14/mo - $14,368.63/mo) Pay: Salary grade E28 Additional Details: Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage. For details on our comprehensive benefits, click here . Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com . Applicants have rights under Federal Employment Laws: • Know Your Rights • Pay Transparency • Family and Medical Leave Act (FMLA) • Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: • E-Verify Notice ( bilingual ) • Right to Work Notice ( English ) / ( Spanish )

Requirements

Must-haves

Responsible for strategic leadership, product/technology development and core leadership of all products developed in support of the company’s product and service portfolio.
Develops strategic planning for market analysis, product analysis, product trends, revenue performance and customer experience management.
Works in a leadership capacity with technology experts on digital product/technology development.
Leads and contributes to development of product specifications, requirements and implementation.
May participate in test planning measurement and other analytical functions.
Provides support through demo instruction, tool development and functional demonstrations.
Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.
Perform other duties as assigned.
Minimum Education
Master's Degree/equivalent experience in marketing, finance, computer science, engineering or related business discipline.
Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product management, and technology support.
Knowledge, Skills, and Abilities
Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities.
Technical acumen.
Strong collaboration, communications and analytical skills.
Pay: Salary grade E28

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: paradox
Effort: medium