Application Support Analyst at CoralTree Hospitality

Job description

The Application Support Analyst is responsible for Tier II support of resort, hotel, vacation rental, and CoralTree Home Office application systems. This role reports to and assists the Sr. Director of Applications with projects as needed, including new application installations, integrations, and software upgrades. The role works directly with property Directors/Managers of IT to investigate issues and partners with vendors on solutions, and helps maintain CoralTree's security requirements, including PCI/DSS and PII compliance, working closely with the Security & Infrastructure team. • Tier II Technical Support: Provide Tier II technical support and troubleshooting for applications, interfaces, and integrations, including PMS, POS, Spa, Golf, other guest-facing applications, and related integrations. • Critical System Support: Troubleshoot down-system issues and provide after-hours support as needed for critical system outages. • Issue Investigation & Escalation: Investigate and help resolve or escalate issues reported to the Applications team. • Vendor Follow-Up: Follow up with vendors on escalations until a satisfactory resolution is provided. • Vendor Coordination: Meet with assigned vendors on open tickets and development items. • Implementation & Testing: Assist in the implementation and testing of new integrations and applications. • Documentation & SOPs: Help develop and maintain technical SOPs and documentation. • Cross-Functional Collaboration: Work with cross-functional teams to determine and investigate suitable solutions. • Project Support: Assist with application technology projects as assigned. • Property IT Partnership: Work closely with Directors/Managers of IT at properties on projects and escalated application issues. • Regional Coordination: Coordinate with the Regional Directors of IT (West, East, and Residence Collection) on property-level application issues and projects within their regions. • 3rd Party Support Coordination: Coordinate with 3rd Party Support at properties without a dedicated onsite IT FTE on application-related issues. • Security & Compliance: Help maintain PCI/DSS and PII compliance across all systems and solutions, working closely with the Security & Infrastructure team. • Other related tasks as required. • Minimum 2 years of experience in IT operations, application support, or a related IT support role; hospitality technology experience preferred. • 1–2 years of hospitality experience preferred. • Experience troubleshooting and resolving technical issues related to business applications and integrations. • Excellent written and oral communication skills, including the ability to explain technical concepts to non-technical users and work effectively with vendors. • Technical documentation writing experience. • Strong organizational and time management skills, with the ability to work independently and manage multiple deadlines. • Consistent service delivery and a customer service mindset for day-to-day support and high-priority escalations. • Adaptability and willingness to learn new systems within a growing portfolio and an evolving technology landscape. • Curiosity and enthusiasm for hospitality technology. • Flexibility to work evenings, weekends, and holidays as needed; 25–50% travel. • Proficiency with the Microsoft Office 365 suite. CoralTree Hospitality is one of the fastest-growing hospitality management companies in the United States, overseeing a portfolio of more than 50 hotels, resorts, and residential properties nationwide, including the CoralTree Residence Collection of vacation rentals and homeowner associations. Founded in 2018 and headquartered in Englewood, Colorado, CoralTree is a wholly-owned subsidiary of Lowe, a private real estate company with more than 50 years of experience in hospitality development and management. CoralTree has been recognized as a Top Workplace in Colorado for multiple consecutive years, reflecting its people-first, entrepreneurial culture. The company's mission is to create distinctive, memorable guest experiences that celebrate the unique surroundings, culture, and community of each property it manages. As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes: • Group medical, dental, vision, life, and disability benefits. • Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement. • An employee assistance program. • Paid time off/sick time. • Participation in a 401(k) plan with a company match. • Complimentary team member meals. • Complimentary room nights at CoralTree Hospitality managed properties. Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. Salary range: $70,000 - $80,000 + 10% Bonus Location: Englewood, CO - Hybrid Travel 25–50%; scheduled travel for property openings, transitions, and related projects Application deadline: This job posting will close on 10/22/2026 or until the position has been filled.

Requirements

Must-haves

Tier II Technical Support: Provide Tier II technical support and troubleshooting for applications, interfaces, and integrations, including PMS, POS, Spa, Golf, other guest-facing applications, and related integrations.
Critical System Support: Troubleshoot down-system issues and provide after-hours support as needed for critical system outages.
Issue Investigation & Escalation: Investigate and help resolve or escalate issues reported to the Applications team.
Vendor Follow-Up: Follow up with vendors on escalations until a satisfactory resolution is provided.
Vendor Coordination: Meet with assigned vendors on open tickets and development items.
Implementation & Testing: Assist in the implementation and testing of new integrations and applications.
Documentation & SOPs: Help develop and maintain technical SOPs and documentation.
Cross-Functional Collaboration: Work with cross-functional teams to determine and investigate suitable solutions.
Project Support: Assist with application technology projects as assigned.
Property IT Partnership: Work closely with Directors/Managers of IT at properties on projects and escalated application issues.
Regional Coordination: Coordinate with the Regional Directors of IT (West, East, and Residence Collection) on property-level application issues and projects within their regions.
3rd Party Support Coordination: Coordinate with 3rd Party Support at properties without a dedicated onsite IT FTE on application-related issues.
Security & Compliance: Help maintain PCI/DSS and PII compliance across all systems and solutions, working closely with the Security & Infrastructure team.
Other related tasks as required.
Experience troubleshooting and resolving technical issues related to business applications and integrations.
Excellent written and oral communication skills, including the ability to explain technical concepts to non-technical users and work effectively with vendors.
Technical documentation writing experience.
Strong organizational and time management skills, with the ability to work independently and manage multiple deadlines.
Consistent service delivery and a customer service mindset for day-to-day support and high-priority escalations.
Adaptability and willingness to learn new systems within a growing portfolio and an evolving technology landscape.
Curiosity and enthusiasm for hospitality technology.
Flexibility to work evenings, weekends, and holidays as needed; 25–50% travel.

Nice-to-haves

Minimum 2 years of experience in IT operations, application support, or a related IT support role; hospitality technology experience preferred.
1–2 years of hospitality experience preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: icims
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off