Job description

As an IT Support Specialist – Mobile Devices, you’ll work with team members to complete annual inventory and mobile device deployment, with the goal of assisting the continuous improvement of IT Services to our government customer. We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers. If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below! What you’ll do: You'll work with team members to complete annual inventory and mobile device deployment You'll also provide troubleshooting and log in support to end users You'll provide day-to-day support of laptops, tablets, and other mobile devices You’ll update reports and documentation You’ll integrate lessons learned to processes and procedures What you’ll need to succeed: An active Secret security clearance with ability to obtain a Top Secret A bachelor's degree 3 years of experience with mobile devices, including laptops and tablets 2 years of experience in a customer facing and fast paced environment Knowledge/experience in troubleshoot IT issues, providing end user support, asset management, and securing mobile devices An understanding of managing tickets, communicating via email, and proficiency using MS Excel. Strong attention to detail, process improvement, and accountability Salary Range : $64,400 – $78,200 The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: The candidate's professional background and relevant work experience The specific responsibilities of the role and organizational needs Internal equity and alignment with current team compensation This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include: Performance-based bonuses Company-paid training and/or certifications Referral bonuses To apply for this position, please submit your resume via the form below or through our careers page: metrostar.com Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration. Additional Compensation : This role may also be eligible for bonuses and/or additional incentives based on individual and company performance. Benefits : All full-time employees are eligible to participate in our benefits programs: Health, dental, and vision insurance 401(k) retirement plan with company match Paid time off (PTO) and holidays Parental Leave and dependent care Flexible work arrangements Professional development opportunities Employee assistance and wellness programs Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits . Plus, check out our accolades. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law. What we want you to know: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Not ready to apply now? Sign up to join our newsletter here .

Requirements

Must-haves

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
You'll work with team members to complete annual inventory and mobile device deployment
You'll also provide troubleshooting and log in support to end users
You'll provide day-to-day support of laptops, tablets, and other mobile devices
You’ll update reports and documentation
You’ll integrate lessons learned to processes and procedures
An active Secret security clearance with ability to obtain a Top Secret
A bachelor's degree
3 years of experience with mobile devices, including laptops and tablets
2 years of experience in a customer facing and fast paced environment
Knowledge/experience in troubleshoot IT issues, providing end user support, asset management, and securing mobile devices
An understanding of managing tickets, communicating via email, and proficiency using MS Excel.
Strong attention to detail, process improvement, and accountability
The candidate's professional background and relevant work experience
The specific responsibilities of the role and organizational needs
Internal equity and alignment with current team compensation
Performance-based bonuses
Company-paid training and/or certifications
Referral bonuses
To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/
Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.
Additional Compensation : This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.
Benefits : All full-time employees are eligible to participate in our benefits programs:
Flexible work arrangements

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Paid Time Off

Parental Leave

Wellness

Professional Development