Job description

PX is looking for a commercially minded Client Success Manager to manage and grow a portfolio of high-value client accounts. This is a role for someone who loves the commercial side of client success: spotting growth opportunities, making a persuasive case, and driving adoption of our first-party product. It is also a role with structure. This is not a job where you are on calls all day. A meaningful part of your week is dedicated to account planning, documentation, reporting, and keeping renewal and onboarding processes running smoothly. If you enjoy the balance of client-facing work and well-organized process work, you will thrive here. Key Responsibilities Manage a portfolio of strategic accounts, ensuring value delivery, retention, and growth Drive adoption and expansion of PX's first-party product across your accounts, building the business case and persuading clients on the value Identify upsell and growth opportunities and develop quarterly account plans to capture them Run structured client processes end to end: onboarding, QBRs, renewals, and expansion paperwork Serve as the point of escalation for client concerns, resolving issues quickly and thoughtfully Collaborate with Sales and Product to align client objectives with PX platform capabilities Keep CRM data, account documentation, and client health reporting accurate and up to date Work with leadership to forecast client growth and manage churn risk What You Bring 3+ years of experience in Client Success, Account Management, or Customer Experience (Lead Generation experience is a plus) A commercial mindset with a track record of growing the accounts you manage Strong persuasion and presentation skills. You can build a compelling deck and influence both clients and internal stakeholders Comfort with routine and detail. You enjoy structured work like reporting, documentation, and process management, and you do it well Familiarity with MarTech, AdTech, SaaS, or platform-based customer acquisition models Strong understanding of metrics such as NRR, churn, health scores, and customer LTV Familiarity with tools like HubSpot CRM, Jira, Trello, or similar platforms Bachelor's degree required Why PX? We take pride in fostering a culture of respect, trust, transparency, and accountability among our colleagues and business partners. Through our proactive and agile approach, we are constantly anticipating potential success blockers and innovating our technology. Office Exchange: work from our offices in Panama or Amsterdam without using vacation days Base Salary: $80,000 – $100,000, commensurate with experience. Comprehensive Benefits: Medical, Dental, Vision. Paid Time Off, including Vacation, Personal Days, Sick Days, and Floating Holidays. Short-term Disability Coverage.

Requirements

Must-haves

Manage a portfolio of strategic accounts, ensuring value delivery, retention, and growth
Drive adoption and expansion of PX's first-party product across your accounts, building the business case and persuading clients on the value
Identify upsell and growth opportunities and develop quarterly account plans to capture them
Run structured client processes end to end: onboarding, QBRs, renewals, and expansion paperwork
Serve as the point of escalation for client concerns, resolving issues quickly and thoughtfully
Collaborate with Sales and Product to align client objectives with PX platform capabilities
Keep CRM data, account documentation, and client health reporting accurate and up to date
Work with leadership to forecast client growth and manage churn risk
A commercial mindset with a track record of growing the accounts you manage
Strong persuasion and presentation skills. You can build a compelling deck and influence both clients and internal stakeholders
Comfort with routine and detail. You enjoy structured work like reporting, documentation, and process management, and you do it well
Familiarity with MarTech, AdTech, SaaS, or platform-based customer acquisition models
Strong understanding of metrics such as NRR, churn, health scores, and customer LTV
Familiarity with tools like HubSpot CRM, Jira, Trello, or similar platforms
Bachelor's degree required
Office Exchange: work from our offices in Panama or Amsterdam without using vacation days
Base Salary: $80,000 – $100,000, commensurate with experience.
Comprehensive Benefits: Medical, Dental, Vision.
Short-term Disability Coverage.

Nice-to-haves

3+ years of experience in Client Success, Account Management, or Customer Experience (Lead Generation experience is a plus)

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

jiraagile

Platform: bamboohr
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

Paid Time Off