Account Manager Creative Services at Vail Resorts

Job description

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you! Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first). Job Summary: At Vail Resorts, we know the impact the outdoors can have on someone. It can re-energize, motivate, and become a place filled with deep connections. We fully recognize how lucky we are to work in the outdoor space every day in hopes of inspiring others to get outside and discover what we call—the Experience of a Lifetime. And we want your expertise as a Manager of Account Service within the Creative Services team to play a major role in making that happen. The Manager of Account Service is a key member of Vail Resorts' in-house Creative Agency, leading strategic brand initiatives and Go-To-Market (GTM) creative development for our resorts and internal businesses. This role manages the end-to-end creative process, including intake, planning, timeline management, creative development, stakeholder communication, quality assurance, deployment, and performance analysis. As a trusted partner to internal stakeholders, the Manager of Account Service ensures creative solutions align with business objectives while delivering an exceptional client experience. This position collaborates closely with Creative Development, Studio Production, and Asset Management teams to drive efficient workflows, world-class creative execution, and impactful business outcomes. The successful candidate is a subject matter expert in creative best practices, GTM processes, briefing, resource management, and project execution. They bring a strong client service mindset, foster productive relationships across cross-functional teams and external partners, and are passionate about creating work that inspires people to discover the mountains. This role is part of the Creative Services team and reports to the Director of Account Service Job Specifications: • Starting Wage: $88,868.00 - $95,000.00 + Annual Bonus • Employment Type: Year Round • Shift Type: Full Time • Minimum Age: At least 18 years of age • Housing Availability: No Job Responsibilities: • Establish strong cross-functional partnerships with stakeholders to build trust and confidence. • Become a subject matter expert for assigned Brands and/or LOBs to develop best-in-class creative that aligns with business objectives. • Manage the day-to-day relationship, communication updates, and briefing and review processes with primary stakeholders and cross-functional partners. • Develop best-in-class briefing practices to inspire creativity, enable efficiency, and allow for agility. • Develop and maintain processes that allow for scalable growth. • Ensure briefs have the right inputs to develop and deploy content on brand, on schedule, and with excellence. • Build and track project scope, resource allocation, budgets, timelines, and recaps. • Proactively identify future optimizations and GTM opportunities to evolve processes and find innovative solutions. • Other duties as assigned Job Requirements: • 4-7 years of experience in a similar position in a marketing organization or agency. Bachelor’s degree in related field such as Business, Marketing, or Communications preferred. • Prior experience working in a creative agency, with an understanding of Account Service processes, roles, and responsibilities. • Experience working with various project management tools, ideally with Jira, Workfront and Smartsheet. • Prior experience developing and reviewing brand and creative campaigns. • Excellent communication and presentation skills. • Ability to work with cross-functional teams to action on insights and make strategic decisions • Highly organized and able to multi-task complex projects and adapt to changes fluidly. • Experience prioritizing multiple tasks concurrently based on larger goals. • A brave, ambitious, and passionate leader with a high level of emotional intelligence, a commitment to leadership development, and a willingness to embrace change The expected Total Compensation for this role is $88,868.00 - $95,000.00 + Annual Bonus. Individual compensation decisions are based on a variety of factors. Job Benefits • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons • MORE employee discounts on lodging, food, gear, and mountain shuttles • 401(k) Retirement Plan • Employee Assistance Program • Excellent training and professional development Full Time roles are eligible for the above, plus: • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) • Free ski passes for dependents • Critical Illness and Accident plans Vail Resorts offers a ‘Hybrid’ work environment for Broomfield-based roles where employees must live within 50 miles of the Broomfield office and work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 517543 Reference Date: 09/13/2026 Job Code Function: Creative & Design Services

Requirements

Must-haves

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
This role is part of the Creative Services team and reports to the Director of Account Service
Employment Type: Year Round
Shift Type: Full Time
Minimum Age: At least 18 years of age
Housing Availability: No
Establish strong cross-functional partnerships with stakeholders to build trust and confidence.
Become a subject matter expert for assigned Brands and/or LOBs to develop best-in-class creative that aligns with business objectives.
Manage the day-to-day relationship, communication updates, and briefing and review processes with primary stakeholders and cross-functional partners.
Develop best-in-class briefing practices to inspire creativity, enable efficiency, and allow for agility.
Develop and maintain processes that allow for scalable growth.
Ensure briefs have the right inputs to develop and deploy content on brand, on schedule, and with excellence.
Build and track project scope, resource allocation, budgets, timelines, and recaps.
Proactively identify future optimizations and GTM opportunities to evolve processes and find innovative solutions.
Other duties as assigned
Prior experience working in a creative agency, with an understanding of Account Service processes, roles, and responsibilities.
Experience working with various project management tools, ideally with Jira, Workfront and Smartsheet.
Prior experience developing and reviewing brand and creative campaigns.
Excellent communication and presentation skills.
Ability to work with cross-functional teams to action on insights and make strategic decisions
Highly organized and able to multi-task complex projects and adapt to changes fluidly.

Nice-to-haves

Starting Wage: $88,868.00 - $95,000.00 + Annual Bonus
4-7 years of experience in a similar position in a marketing organization or agency. Bachelor’s degree in related field such as Business, Marketing, or Communications preferred.
The expected Total Compensation for this role is $88,868.00 - $95,000.00 + Annual Bonus. Individual compensation decisions are based on a variety of factors.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

gojira

Platform: successfactors
Effort: medium

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Professional Development