Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a Vice President, Technology Service Desk/On-Site Support professional to join our Work Place Technologies Team in Lake Mary, Florida. In this role, you'll make an impact in the following ways: Serving as the senior leader of the desktop support team, setting the standard for exceptional client service through personal example To be successful in this role, we're seeking the following: • Desktop support and lead role in a large environment for 10 years • Hardware Break fix, software installation and troubleshooting • Microsoft Windows 11 and Mac OS management • Service Now, Remote Support, Customer service • Inventory management with occasional local travel At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here’s a few of our recent awards: • America’s Most Innovative Companies, Fortune, 2025 • World’s Most Admired Companies, Fortune 2025 • “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Requirements

Must-haves

We’re seeking a Vice President, Technology Service Desk/On-Site Support professional to join our Work Place Technologies Team in Lake Mary, Florida.
In this role, you'll make an impact in the following ways:
Serving as the senior leader of the desktop support team, setting the standard for exceptional client service through personal example
To be successful in this role, we're seeking the following:
Desktop support and lead role in a large environment for 10 years
Hardware Break fix, software installation and troubleshooting
Microsoft Windows 11 and Mac OS management
Service Now, Remote Support, Customer service
Inventory management with occasional local travel
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: oracle-cloud
Effort: medium