Job description

Team Overview TikTok Shop's Supply Chain & Logistics is looking for a Fulfillment Center Operations Associate to support daily operations across our U.S. Midwest/Southeast/South Region fulfillment centers. This role focuses on managing inbound/outbound exceptions, coordinating with third-party logistics partners and internal cross-functions, and fostering efficient communication channels to enhance both merchant and customer experiences while maintaining LSP relationships. The ideal candidate is detail-oriented, solution and results-driven, and experienced in warehouse operations. Key Responsibilities - Manage daily inbound and outbound exceptions for Midwest/Southeast/South Region fulfillment centers - Work closely with merchant team and quality team to resolve merchant or logistics issues within SLA targets. - Partner with TT site managers and LSP POC to improve SOPs and achieve KPIs related to exception handling. - Collaborate cross-functionally to gather merchant and LSP feedback and identify process improvement opportunities. - Assist in designing and refining operational SOPs to enhance merchant experience. Assist to streamline and expedite current process - Monitor each site's returns dwells and process. Collaborate cross-functionally to resolve within SLA. - Monitor and analyze site performance metrics to ensure service levels are met or exceeded. - Daily on-site supervision, monitoring the issues identified in the site. Minimum Qualifications - Bachelor’s degree or above. - Experience in warehouse management, merchant success, or customer experience within a logistics framework, focusing on small and medium-sized one-piece dropshipping business - Strong problem-solving skills with attention to detail. Preferred Qualifications - Experience in retail e-commerce logistics in warehouse setting - Proven success in a fast-paced operational environment. - Track record of effective collaboration with cross-functional teams. - E-commerce logistics experience is preferred

Requirements

Must-haves

Team Overview
Manage daily inbound and outbound exceptions for Midwest/Southeast/South Region fulfillment centers
Work closely with merchant team and quality team to resolve merchant or logistics issues within SLA targets.
Partner with TT site managers and LSP POC to improve SOPs and achieve KPIs related to exception handling.
Collaborate cross-functionally to gather merchant and LSP feedback and identify process improvement opportunities.
Assist in designing and refining operational SOPs to enhance merchant experience. Assist to streamline and expedite current process
Monitor each site's returns dwells and process. Collaborate cross-functionally to resolve within SLA.
Monitor and analyze site performance metrics to ensure service levels are met or exceeded.
Daily on-site supervision, monitoring the issues identified in the site.
Bachelor’s degree or above.
Experience in warehouse management, merchant success, or customer experience within a logistics framework, focusing on small and medium-sized one-piece dropshipping business
Strong problem-solving skills with attention to detail.

Nice-to-haves

Experience in retail e-commerce logistics in warehouse setting
Proven success in a fast-paced operational environment.
Track record of effective collaboration with cross-functional teams.
E-commerce logistics experience is preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: tiktok
Effort: medium

Benefits

Benefits detected in the listing.

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