Job description

Business IT Desktop Support - Associate Location 3822 Summit Ave, Kansas City MO 64111, USA Division Healthcare Contract 3 Months Brief Description Providing technical guidance to a wide range of users over phone, via email and at colleague’s work stations. Prioritizing work schedules to minimize operational down time. Requirements · High level customer services skills · An empathetic and approachable manner · A passion for IT and the ability to learn new technologies · The discipline to work within a fast-paced and dynamic support environment both individually and as part of a team. · Minimum of Bachelor's Degree or 3 year’s desktop support experience · Experience with Microsoft desktop applications (Office, Outlook, etc.) · Experience with Microsoft Active Directory · Good written and verbal communication skills · Minimal travel, as necessary · Willing to work weekends/nights as needed for system upgrades · Microsoft certification (MSCE) preferred · Systems administrator experience with Microsoft Networking systems (Windows 2008/2012) with a LAN of at least 10 users is desirable · Experience supporting Android and iOS mobile devices Specific Job Duties · Assemble and support desktop & laptop computers and applications (Windows 7 Professional, Windows 10, Microsoft Office, Internet Explorer, RightFax, Filemaker, Symantec Endpoint Protection, SAS, etc.) · Support/educate end-users · Image systems via Ghost and/or SCCM · Utilize the SCCM to deliver new/updated software packages to the desktops/laptops · Maintain license inventory of all desktop computer applications · Maintain physical inventory of all desktop & laptop computers · Perform minor troubleshooting & repair of computers · Coordinate with vendors for the repair of desktop and laptop computers in and out of warranty · Provide remote support and troubleshooting. · Provide Desktop Team leadership · Attend team meetings · Make recommendations for improvement to Manager, Site Support · Other duties as assigned by Manager, Site Support If you are available and interested then please reply me with your “ Chronological Resume” and call me on (678)-405-3590 . Thanks & Regards, Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W : 678 405 3590 ranadheerm@mindlance .com

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Business IT Desktop Support - Associate
Location 3822 Summit Ave, Kansas City MO 64111, USA
Division Healthcare
Contract 3 Months
Brief Description
Providing technical guidance to a wide range of users over phone, via email and at colleague’s work stations. Prioritizing work schedules to minimize operational down time.
High level customer services skills
An empathetic and approachable manner
A passion for IT and the ability to learn new technologies
The discipline to work within a fast-paced and dynamic support environment both individually and as part of a team.
Minimum of Bachelor's Degree or 3 year’s desktop support experience
Experience with Microsoft desktop applications (Office, Outlook, etc.)
Experience with Microsoft Active Directory
Good written and verbal communication skills
Minimal travel, as necessary
Willing to work weekends/nights as needed for system upgrades
Systems administrator experience with Microsoft Networking systems (Windows 2008/2012) with a LAN of at least 10 users is desirable
Experience supporting Android and iOS mobile devices
Specific Job Duties
Assemble and support desktop & laptop computers and applications (Windows 7 Professional, Windows 10, Microsoft Office, Internet Explorer, RightFax, Filemaker, Symantec Endpoint Protection, SAS, etc.)
Support/educate end-users
Image systems via Ghost and/or SCCM
Utilize the SCCM to deliver new/updated software packages to the desktops/laptops

Nice-to-haves

Microsoft certification (MSCE) preferred

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Effort: medium

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