Senior Associate, Product Analyst – Rewards at JPMorgan Chase Bank, N.A.

Job description

Help shape how customers experience and benefit from a modern rewards program. In this role, you will partner across product, design, data, and technology to deliver new features that improve customer outcomes and business results. You’ll bring structure to complex work, translate needs into clear delivery plans, and help teams stay aligned from planning through launch. If you enjoy solving ambiguous problems and delivering measurable impact, this role offers meaningful ownership and visibility. Job summary As a Senior Associate, Product Analyst – Rewards in the Rewards Product team (TBD), you will support the implementation of new rewards features by translating customer and business needs into clear plans, requirements, and delivery outcomes. You will work with cross-functional partners to sequence work, manage risks and dependencies, and drive execution through the product development lifecycle. You will use data and stakeholder input to help prioritize decisions and improve how the rewards experience scales over time. Job responsibilities • Build domain knowledge in rewards and loyalty experiences and your assigned product area to support informed delivery decisions • Partner with product, design, data, and technology teams to translate needs into clear requirements and implementation plans • Analyze current-state processes and identify opportunities to improve operational readiness and end-to-end customer experience • Define and maintain delivery artifacts, including project plans, milestones, decision logs, risks, issues, and key metrics • Support agile delivery by helping ensure epics, stories, and acceptance criteria are clearly defined and ready for development • Coordinate user testing and implementation readiness activities to support high-quality launches • Identify delivery risks and tradeoffs, document options, and support recommendations that balance value, impact, and time to market • Provide clear, timely stakeholder communications, including progress updates and escalation of blockers or decisions needed • Present product needs, delivery progress, and key challenges to stakeholders, including senior leadership, as appropriate Required qualifications, capabilities and skills • 3+ years of experience in product management, product analysis, business analysis, or related delivery roles in a cross-functional environment • Experience supporting software delivery using agile methodologies • Experience translating business needs into requirements, including documented acceptance criteria • Experience managing or coordinating work across multiple stakeholder groups in a matrixed organization • Experience tracking delivery status, risks, issues, and decisions and communicating updates to stakeholders • Experience using Microsoft Office tools (PowerPoint, Excel) and collaboration/work management tools such as SharePoint, Jira, and Confluence • Bachelor’s degree Preferred qualifications, capabilities and skills • Experience supporting rewards, loyalty, or customer value proposition features • Experience using data to inform prioritization, sequencing, and measurement of delivered outcomes • Experience supporting personalization or targeted customer experiences (e.g., offer selection, eligibility, or segmentation concepts) • Experience coordinating user acceptance testing or similar validation activities for feature launches • Experience partnering with technology teams to manage dependencies and unblock delivery work Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire Drive delivery of new rewards features through data-driven analysis and cross-functional execution in an agile environment.

Requirements

Must-haves

Build domain knowledge in rewards and loyalty experiences and your assigned product area to support informed delivery decisions
Partner with product, design, data, and technology teams to translate needs into clear requirements and implementation plans
Analyze current-state processes and identify opportunities to improve operational readiness and end-to-end customer experience
Define and maintain delivery artifacts, including project plans, milestones, decision logs, risks, issues, and key metrics
Support agile delivery by helping ensure epics, stories, and acceptance criteria are clearly defined and ready for development
Coordinate user testing and implementation readiness activities to support high-quality launches
Identify delivery risks and tradeoffs, document options, and support recommendations that balance value, impact, and time to market
Provide clear, timely stakeholder communications, including progress updates and escalation of blockers or decisions needed
Present product needs, delivery progress, and key challenges to stakeholders, including senior leadership, as appropriate
Required qualifications, capabilities and skills
3+ years of experience in product management, product analysis, business analysis, or related delivery roles in a cross-functional environment
Experience supporting software delivery using agile methodologies
Experience translating business needs into requirements, including documented acceptance criteria
Experience managing or coordinating work across multiple stakeholder groups in a matrixed organization
Experience tracking delivery status, risks, issues, and decisions and communicating updates to stakeholders
Experience using Microsoft Office tools (PowerPoint, Excel) and collaboration/work management tools such as SharePoint, Jira, and Confluence
Bachelor’s degree
Experience supporting rewards, loyalty, or customer value proposition features
Experience using data to inform prioritization, sequencing, and measurement of delivered outcomes
Experience supporting personalization or targeted customer experiences (e.g., offer selection, eligibility, or segmentation concepts)
Experience coordinating user acceptance testing or similar validation activities for feature launches
Experience partnering with technology teams to manage dependencies and unblock delivery work
Drive delivery of new rewards features through data-driven analysis and cross-functional execution in an agile environment.

Nice-to-haves

Preferred qualifications, capabilities and skills

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

agilejira

Platform: oracle-cloud
Effort: medium