Technical Writer – Banking Domain (LoanIQ / DEAL)
PeopleNTech· enterprise· Information Technology And Services· Sep 18, 2026 · 1mo ago
Alexandria, VA
Hybrid
Full-time
Mid
$100K–$158K est.
Job description
Role : Technical Writer – Banking Domain (LoanIQ / DEAL)
Location : Ottawa / Toronto (Hybrid)
Rate: CAD 60/hr to CAD 65/hr
Experience: 8+ Years
Domain: Commercial Lending / Banking Technology
Role Overview
We are seeking an experienced Technical Writer with expertise in Banking and Lending platforms to create, maintain, and govern high-quality documentation for the DEAL platform, LoanIQ, and associated banking systems . The role requires translating complex business and technical concepts into clear, user-friendly documentation that supports operational users, technology teams, and new joiners.
The ideal candidate should possess strong documentation skills, experience with Confluence , and a solid understanding of banking workflows, lending operations, and enterprise applications.
Key Responsibilities
1. LoanIQ & DEAL Documentation
• Create, maintain, and enhance comprehensive documentation for DEAL and LoanIQ processes .
• Convert existing knowledge, business processes, and SME inputs into structured Confluence pages .
• Document:
•
• Business process flows
• Functional features and capabilities
• System workflows
• User guides
• Operating procedures
• FAQs and troubleshooting guides
• Collaborate with Business Analysts, SMEs, Product Owners, and Technology teams to gather and validate information.
• Ensure documentation remains accurate and up to date with system enhancements and process changes.
2. Onboarding & Knowledge Management
• Design and maintain onboarding material for:
•
• LoanIQ
• DEAL Platform
• Other Banking and Lending systems
• Create role-based onboarding guides for:
•
• Business Users
• Operations Teams
• Technology Teams
• New Joiners
• Develop learning paths, quick-start guides, reference manuals, and training content.
• Support knowledge transfer sessions and onboarding workshops.
• Establish documentation standards, templates, and best practices.
3. Documentation Governance
• Maintain centralized documentation repositories within Confluence.
• Ensure version control and adherence to documentation standards.
• Review and improve existing documentation for clarity, completeness, and usability.
• Work closely with stakeholders to identify documentation gaps and drive continuous improvement.
4. Stakeholder Collaboration
• Partner with Lending Operations, Business Analysts, Product Teams, Developers, and QA teams.
• Participate in requirement discussions and solution walkthroughs to understand system changes.
• Translate technical and business information into content suitable for multiple audiences.
Required Skills & Experience
Banking Domain Expertise
• Strong understanding of:
•
• Commercial Lending
• Corporate Banking
• Loan Servicing
• Syndicated Loans
• Credit Operations
• Experience documenting banking applications and operational processes.
LoanIQ Experience
• Hands-on knowledge of Finastra LoanIQ .
• Understanding of:
•
• Deal Setup
• Facilities & Loans
• Drawdowns
• Interest & Fees
• Payments
• Loan Operations
• Reconciliation Processes
Documentation Tools
• Advanced experience with:
•
• Confluence
• Microsoft Office Suite
• Visio / Lucidchart (preferred)
• SharePoint (preferred)
Core Competencies
• Excellent written and verbal communication skills.
• Strong interviewing and information-gathering skills.
• Ability to translate complex technical concepts into business-friendly documentation.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
Preferred Qualifications
• Experience in Investment Banking, Commercial Banking, or Lending Operations.
• Exposure to Agile delivery methodologies.
• Experience creating training material and onboarding curricula.
• Familiarity with Jira and SDLC processes.
• Experience working with globally distributed teams.
Application prep
Use the role’s language and application details while tailoring your materials.
Keywords to mirror
agilejira
- Platform
- jobdiva
- Effort
- medium
Benefits
Benefits detected in the listing.
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