Job description

Blackbaud unleashes the potential of the people and organizations who change the world, and we’re growing our team. As the leading software provider exclusively dedicated to fueling social impact, you can expand what is possible across the nonprofit and education sectors and work with companies committed to social responsibility, so you can expand what is possible. What you’ll do We’re looking for a calm, precise, and highly collaborative Technical Account Manager to be the trusted technical partner for enterprise corporate clients using our disbursement service. In this role, you’ll be the primary technical contact our clients turn to when something needs attention. You’ll turn a client’s description of a problem into a case our Payments, Compliance, and Engineering teams can act on, and you’ll keep the client informed until it closes. Because this is an emerging line of business, you’ll also help build the playbook that supports it. Every role at Blackbaud ultimately helps fuel impact for today’s most vital organizations. As Technical Account Manager, you’ll: · Serve as the single point of contact for support on assigned enterprise accounts, owning case intake, follow-up, and client communication through resolution, while specialist teams investigate and fix underlying issues. · Lead escalations for payment-blocking and high-impact issues, recognizing early when a case is no longer routine, bringing the right internal teams together, and meeting committed response times. · Translate payment and integration events, such as status updates, failed or returned payments, and data errors, into clear next steps for clients, and turn client reports into detail our internal teams can work. · Guide clients through testing, sign-off, and go-live, then keep accounts healthy through a regular service cadence, monthly service-level reporting, and technical input to executive business reviews alongside the Customer Success Manager. · Build the runbooks, issue tracking, and post-incident reviews that prevent repeat failures, and follow the documented procedures and training our banking partner and compliance teams require. What you’ll bring · 5 years in technical account management, technical support escalation, solutions engineering, or a similar client-facing technical role, including serving as the escalation point for high-severity issues. · Knowledge of electronic payments and bank operations, including ACH processing, payment returns, and reconciliation; experience with donor-advised funds, grantmaking, or corporate giving is a plus. · Understanding of how APIs and event-driven integrations exchange data between systems, and of the controls that govern regulated money movement, such as identity verification and sanctions screening. · Experience reading API responses, event payloads, or logs to pinpoint where a transaction stopped, and working in case management and work-tracking tools. · Clear, steady written and verbal communication with executive and technical audiences, especially when money or deadlines are at stake. Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Our culture is defined by remote-first flexibility, so you can grow and lead from anywhere, with close connection to leadership. We invest in innovation and education to fuel new ways forward, while always seeking out opportunities to give back. Every day, we aim higher, expanding what’s possible for those who change the world. Stay up to date on everything Blackbaud, follow us on Linkedin , Twitter , Instagram , Facebook and YouTube Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. The starting base pay is $61,000.00 to $77,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations. Benefits Include: Medical, dental, and vision insurance Remote-flexible workforce Wellness Programs 401(k) program with employer match Flexible paid time off Generous Parental Leave Donations for Doers Pet insurance, legal and identity protection Tuition reimbursement program

Requirements

Must-haves

What you’ll do
Every role at Blackbaud ultimately helps fuel impact for today’s most vital organizations. As Technical Account Manager, you’ll:
Serve as the single point of contact for support on assigned enterprise accounts, owning case intake, follow-up, and client communication through resolution, while specialist teams investigate and fix underlying issues.
Lead escalations for payment-blocking and high-impact issues, recognizing early when a case is no longer routine, bringing the right internal teams together, and meeting committed response times.
Translate payment and integration events, such as status updates, failed or returned payments, and data errors, into clear next steps for clients, and turn client reports into detail our internal teams can work.
Build the runbooks, issue tracking, and post-incident reviews that prevent repeat failures, and follow the documented procedures and training our banking partner and compliance teams require.
What you’ll bring
5 years in technical account management, technical support escalation, solutions engineering, or a similar client-facing technical role, including serving as the escalation point for high-severity issues.
Understanding of how APIs and event-driven integrations exchange data between systems, and of the controls that govern regulated money movement, such as identity verification and sanctions screening.
Experience reading API responses, event payloads, or logs to pinpoint where a transaction stopped, and working in case management and work-tracking tools.
Clear, steady written and verbal communication with executive and technical audiences, especially when money or deadlines are at stake.
Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Stay up to date on everything Blackbaud, follow us on Linkedin , Twitter , Instagram , Facebook and YouTube
Remote-flexible workforce
Wellness Programs
Donations for Doers
Pet insurance, legal and identity protection
Tuition reimbursement program

Nice-to-haves

Knowledge of electronic payments and bank operations, including ACH processing, payment returns, and reconciliation; experience with donor-advised funds, grantmaking, or corporate giving is a plus.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

goapiai

Platform: workday
Effort: long

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave

Wellness