Website Onboarding Specialist at Cloudbeds

Job description

What Makes Cloudbeds Unique At Cloudbeds , we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started. Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar 𝗪𝗲𝗯𝘀𝗶𝘁𝗲 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁. We're looking for a Website Designer to join our Professional Services Team, who want to disrupt the travel industry and love to travel as much as we do. As a 𝗪𝗲𝗯𝘀𝗶𝘁𝗲 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁, you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites our customers from around the world will be proud of. 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Remote 𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗦𝗵𝗶𝗳𝘁: 10am - 7pm UTC 𝗪𝗵𝗮𝘁 𝗬𝗼𝘂 𝗪𝗶𝗹𝗹 𝗗𝗼: Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder Manage the website onboarding projects and service delivery timelines of multiple accounts Manage all records and upkeep all task management systems related to website service delivery Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice calls Assist with website service scoping or questions from potential customers Investigate website errors or support issues, research, and suggest website service improvements Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers Use graphic design tools to create visual elements that are in line with our customers' branding Resourceful and can research and develop content to build websites quickly Passionate about meeting customers from all over the world and happy to provide them genuine customer service Problem solver, resolves and handles customer complaints Up to date with website trends and website development techniques that are most effective in engaging consumers Able to handle multiple deadline-driven pressures Involved in developing website service improvement processes and projects 𝗞𝗲𝘆 𝗖𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝗶𝗲𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗲: Creative, has a keen eye for design, and high attention to detail Effective execution and management of several website projects with varying processes in a timely manner Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success Able to lead and collaborate with a diverse team of different personality types Open to general changes, improvements, and process updates Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you 𝗬𝗼𝘂'𝗹𝗹 𝗦𝘂𝗰𝗰𝗲𝗲𝗱 𝗪𝗶𝘁𝗵: 1+ years of Website Design and Development experience preferred 1+ years of HTML and CSS experience preferred Experience with Adobe Photoshop and Canva preferred Experience with a CMS such as WordPress, Drupal, or Duda preferred Background in customer service or professional services onboarding Excellent communication skills and a positive attitude Excellent problem-solving skills and emotional management Excellent internet/wifi connection Fluency in both English and Spanish Work Authorization: Please note that applicants must be currently authorized to work in the location where the position is located without requiring visa sponsorship. At this time, Cloudbeds is unable to provide sponsorship for work visas. What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team redefining what's possible in hospitality. We're 650+ team members across 40+ countries, bringing together elite engineers, AI architects, world-class designers, hoteliers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it, and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Cloudbeds Awards : Winner – Hotel Management Software | HotelTechAwards (2026) Overall 10 Best Places to Work | HotelTechAwards (2026) Overall Top 10 Hotelier's Choice | HotelTechAwards (2026) Finalist – Property Management Systems (PMS) & Channel Managers | HotelTechAwards (2026) Most Loved Workplace® Certified (2024) Deloitte Technology Fast 500 (2024) Discover our Benefits: Remote First, Remote Always PTO in accordance with local labor requirements Fully Paid Parental Leave Home office stipend based on country of residency Professional development courses in Cloudbeds University Access to professional development, including manager training, upskilling, and knowledge transfer Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard-of-hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at accommodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring process. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.

Requirements

Must-haves

What Makes Cloudbeds Unique
𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Remote
𝗪𝗼𝗿𝗸𝗶𝗻𝗴 𝗦𝗵𝗶𝗳𝘁: 10am - 7pm UTC
Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder
Manage the website onboarding projects and service delivery timelines of multiple accounts
Manage all records and upkeep all task management systems related to website service delivery
Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice calls
Assist with website service scoping or questions from potential customers
Investigate website errors or support issues, research, and suggest website service improvements
Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns
Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers
Use graphic design tools to create visual elements that are in line with our customers' branding
Resourceful and can research and develop content to build websites quickly
Passionate about meeting customers from all over the world and happy to provide them genuine customer service
Problem solver, resolves and handles customer complaints
Up to date with website trends and website development techniques that are most effective in engaging consumers
Able to handle multiple deadline-driven pressures
Involved in developing website service improvement processes and projects
Creative, has a keen eye for design, and high attention to detail
Effective execution and management of several website projects with varying processes in a timely manner

Nice-to-haves

1+ years of Website Design and Development experience preferred
1+ years of HTML and CSS experience preferred
Experience with Adobe Photoshop and Canva preferred
Experience with a CMS such as WordPress, Drupal, or Duda preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

aimachine learning

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Pto

Parental Leave

Professional Development