Job description

Job Requirements Salesforce BSA with strong functional and strategic experience on Services (CX); including Service Cloud. • Salesforce Administrator certification at minimum. • Strong hands-on experience with the Salesforce platform. • Experience beyond traditional administrator-level work, including business analysis, solution evaluation, and delivery ownership. • Ability to gather and document business requirements, process flows, user stories, and acceptance criteria. • Experience collaborating across business, product, operations, and technical teams. • Experience supervising testing, managing defects, and leading UAT through business sign-off. • Strong stakeholder management, communication, and problem-solving skills. • Ability to quickly learn custom Salesforce functionality and business processes.

Requirements

Must-haves

Job Requirements
Salesforce BSA with strong functional and strategic experience on Services (CX); including Service Cloud.
Salesforce Administrator certification at minimum.
Strong hands-on experience with the Salesforce platform.
Experience beyond traditional administrator-level work, including business analysis, solution evaluation, and delivery ownership.
Ability to gather and document business requirements, process flows, user stories, and acceptance criteria.
Experience collaborating across business, product, operations, and technical teams.
Experience supervising testing, managing defects, and leading UAT through business sign-off.
Strong stakeholder management, communication, and problem-solving skills.
Ability to quickly learn custom Salesforce functionality and business processes.

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: phenom
Effort: medium