Senior Desktop & Endpoint Support Engineer at Cognizant

Job description

Senior Desktop & Endpoint Support Engineer Experience: 8-10+ years Location: New York, NY Please note, this role is not able to offer visa transfer or sponsorship now or in the future* Key Responsibilities • Manage enterprise-scale desktop environments using SCCM to ensure secure, stable, and consistent software deployment, patching, and configuration management. • Design, implement, and optimize SCCM collections, task sequences, and deployment strategies to improve operational efficiency and deployment success rates. • Create, maintain, and enhance Windows operating system images to support standardized device builds and lifecycle management. • Monitor SCCM infrastructure performance, identify bottlenecks, and proactively drive remediation activities. • Administer and support VMware Workspace ONE for mobile device enrollment, configuration, management, and security. • Configure compliance policies, device profiles, and application deployments to maintain security and regulatory compliance. • Collaborate with security teams to implement endpoint protection controls, including encryption, antivirus, and configuration baselines. • Develop automation solutions and scripts to streamline endpoint administration and reduce manual effort. • Troubleshoot complex issues related to software deployment, endpoint configuration, device enrollment, and application distribution. • Partner with Service Desk, Infrastructure, Network, and Application teams to resolve escalations and improve service delivery. • Prepare and maintain technical documentation, SOPs, and knowledge articles. • Analyze endpoint performance trends and recommend improvements to enhance user experience and operational reliability. • Drive continuous improvement initiatives supporting secure, efficient, and modern digital workplace services. Required skills SCCM Desktop Support Endpoint Windows/MAC OS Required Qualifications • 8–10 years of hands-on experience in Desktop Engineering, Endpoint Management, or End User Computing (EUC) environments. • Strong experience with Microsoft SCCM / Configuration Manager , including: • Software Distribution • Patch Management • Operating System Deployment (OSD) • Task Sequences • Collections Management • Proven expertise in VMware Workspace ONE Administration . • Strong knowledge of Windows desktop operating systems and enterprise endpoint management practices. • Experience implementing endpoint security and compliance controls. • Ability to troubleshoot and resolve complex endpoint management issues. • Exposure to hybrid and remote workforce support models. • Experience with automation and scripting for operational efficiency. • Strong analytical, communication, and documentation skills. Certifications Required Preferred certifications include Microsoft Endpoint Configuration Manager certification and VMware Workspace One certification or equivalent industry recognized credentials Applications will be accepted until 10/31/2026 The annual salary for this position is between $49,001- $90,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/Vision/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contribution · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #CB #IND123 Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com for roles based in the Americas or CareersIndia2@cognizant.com for roles based in India. About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Requirements

Must-haves

Senior Desktop & Endpoint Support Engineer
Experience: 8-10+ years
Location: New York, NY
Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Manage enterprise-scale desktop environments using SCCM to ensure secure, stable, and consistent software deployment, patching, and configuration management.
Design, implement, and optimize SCCM collections, task sequences, and deployment strategies to improve operational efficiency and deployment success rates.
Create, maintain, and enhance Windows operating system images to support standardized device builds and lifecycle management.
Monitor SCCM infrastructure performance, identify bottlenecks, and proactively drive remediation activities.
Administer and support VMware Workspace ONE for mobile device enrollment, configuration, management, and security.
Configure compliance policies, device profiles, and application deployments to maintain security and regulatory compliance.
Collaborate with security teams to implement endpoint protection controls, including encryption, antivirus, and configuration baselines.
Develop automation solutions and scripts to streamline endpoint administration and reduce manual effort.
Troubleshoot complex issues related to software deployment, endpoint configuration, device enrollment, and application distribution.
Partner with Service Desk, Infrastructure, Network, and Application teams to resolve escalations and improve service delivery.
Prepare and maintain technical documentation, SOPs, and knowledge articles.
Analyze endpoint performance trends and recommend improvements to enhance user experience and operational reliability.
Drive continuous improvement initiatives supporting secure, efficient, and modern digital workplace services.
Desktop Support
Windows/MAC OS
8–10 years of hands-on experience in Desktop Engineering, Endpoint Management, or End User Computing (EUC) environments.
Strong experience with Microsoft SCCM / Configuration Manager , including:
Software Distribution
Patch Management

Nice-to-haves

Preferred certifications include Microsoft Endpoint Configuration Manager certification and VMware Workspace One certification or equivalent industry recognized credentials

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: cognizant
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave