Zolon Tech Inc. (Zolon) supports the Department of Homeland Security (Client) Office of the Chief Information Officer (OCIO) on the Digital Application Support Services (DASS) program, which operates, maintains, and enhances Client digital platforms, including the Homeland Security Information Network (HSIN), Web Content Management as a Service (WCMaaS), and the Federal Emergency Management Agency (FEMA) Digital Communication Platform. Zolon is seeking a Business Analyst to support requirements, content management, and user support for WCMaaS, the secure, cloud-based Drupal platform that hosts Client public websites.
Job Responsibilities:
Gather and document requirements and user stories for WCMaaS site enhancements.
Support content updates, validation, error correction, translation, and accessibility of content.
Use tools such as Siteimprove to monitor and improve content quality and accessibility.
Support testing, including test case execution and defect documentation.
Maintain user guides, job aids, and training materials for content administrators.
Provide Tier 1 user support and account management for site owners and content editors.
Prepare usage and performance reports and support analytics dashboards.
Required Qualifications:
Bachelor's degree in Business, Communications, Information Systems, or a related field.
Minimum of three (3) years of business analysis or web content management experience.
Experience working with a CMS (Drupal preferred) and Atlassian Jira.
Strong attention to detail and written communication skills.
Desired Qualifications:
Experience with Siteimprove and web analytics tools.
Knowledge of Section 508 and WCAG accessibility standards.
Prior federal website support experience.
Location: Remote/telework, subject to Government approval. Primary Government work location is Client, Springfield, VA.
Schedule: Core hours 8:00 a.m. – 6:00 p.m. ET, Monday–Friday
Clearance: Client Public Trust (suitability/Entry on Duty); U.S. citizenship required.
Ability to obtain and maintain a Client Public Trust suitability determination.