Senior Solution Architect at Talkdesk

Job description

As a Senior Solution Architect , you will be responsible for designing and implementing complex software solutions that meet the needs of the organization and its customers. You will work closely with cross-functional teams to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior architects and engineers. Duties and Responsibilities Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap Partner with sales, product, and engineering to help prioritize products and features based on client needs Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology. Help build out department methodology and tools to improve quality and efficiency Leverage strong technical acumen to identify process improvements and technical solutions Preferred Background 3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business Experience with CX, CCaaS, and/or UCaaS solutions Software implementation or coding experience is a plus Familiar with creating and managing Web Services (REST/SOAP/WSDL). A proven track record of managing and delivering IT projects for enterprise companies Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels A passion for helping people solve problems and a proven ability to understand progressive technology Excellent verbal and written communication skills and meticulous attention to detail Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients Ability to work cross-functionally in a fast-paced startup environment Salesforce and other CRM experience preferred Pay Range (OTE Pay) : $136,000 - $204,000 Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission. Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP). Retirement Benefits : 401(k) plan Paid Time Off : Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs. Paid Holidays : Talkdesk offers 14 paid holidays each year. Paid Sick Leave : Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs. Method of Application : Apply online. Application Window : The application window is expected to close at least 5 days from the posting date. The application was posted on 09/25/2026 Benefits and perks listed above may vary based on the nature of your employment with Talkdesk. All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com . Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation! Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Requirements

Must-haves

Duties and Responsibilities
Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements
Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing
Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process
Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap
Partner with sales, product, and engineering to help prioritize products and features based on client needs
Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology.
Help build out department methodology and tools to improve quality and efficiency
Leverage strong technical acumen to identify process improvements and technical solutions
3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business
Experience with CX, CCaaS, and/or UCaaS solutions
Familiar with creating and managing Web Services (REST/SOAP/WSDL).
A proven track record of managing and delivering IT projects for enterprise companies
Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels
A passion for helping people solve problems and a proven ability to understand progressive technology
Excellent verbal and written communication skills and meticulous attention to detail
Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients
Ability to work cross-functionally in a fast-paced startup environment
Paid Holidays : Talkdesk offers 14 paid holidays each year.
Method of Application : Apply online.

Nice-to-haves

Preferred Background
Software implementation or coding experience is a plus
Salesforce and other CRM experience preferred
Other Types of Pay : Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

restai

Platform: greenhouse
Effort: quick

Benefits

Benefits detected in the listing.

Health Insurance

Dental

Vision

401(K)

Pto

Paid Time Off