Job description

Who we are Aurora’s mission is to deliver the benefits of self-driving technology safely, quickly, and broadly. The Aurora Driver aurora.tech will create a new era in mobility and logistics, one that will bring a safer, more efficient, and more accessible future to everyone. At Aurora, you will tackle massively complex problems alongside other passionate, intelligent individuals, growing as an expert while expanding your knowledge. For the latest news from Aurora, visit aurora.tech aurora.tech or follow us on LinkedIn linkedin.com. What we are looking for We’re searching for a Technical Program Manager of sustainment activities on the Vehicle Programs team. The Vehicle Programs team is at the forefront of Aurora’s mission of deploying self-driving technology safely, quickly, and broadly, and is responsible for delivering and supporting our vehicles for both internal and external customers. This role will be vital to supporting Aurora’s commercial scaling phase, and will ensure that the vehicles we deploy continue to meet our customers needs. In this role you will - Fleet Hardware Health: Take ownership of the hardware health, reliability, and operational readiness across the active deployed fleet of vehicles throughout their post-deployment lifecycle. - Field Quality & Performance KPIs: Define, establish, and continuously monitor Key Performance Indicators (KPIs) associated with field quality performance, component failure rates, and fleet uptime. - Issue Escalation & Signals: Provide clear technical signals on hardware and embedded firmware issues observed in the fleet that require engineering investigation or remediation. Maintain, prioritize, and drive the burndown of the top issue list with engineering teams. - Service part coordination: Establish and optimize robust processes for service parts provisioning, buffer stocking, and supply replenishment in coordination with Supply Chain and Operations teams. - RMA & Quality Processes: Fortify Return Merchandise Authorization (RMA) workflows, failure analysis (FA) procedures, and feedback loops in close collaboration with Quality and Manufacturing teams. - Aftersales & Lifecycle Support: Support comprehensive aftersales activities from a vehicle hardware perspective, including field service documentation, development of service and diagnostics tooling, and technical support escalation - Risk & Cross-Functional Alignment: Identify, catalog, and report on risks to fleet sustainment. - Proactively remove roadblocks, align priorities across cross-functional partners, and provide clear programmatic status reporting for leadership. Required qualifications - Based near an Aurora office, preferably Pittsburgh, PA or Dallas, TX. - Ability to travel, up to 25% - Experience in program management and operations of highly technical initiatives - Ability to break complex projects down to manageable milestones and deliver them in a successful and timely manner - Strong ability to communicate (verbal and written) succinctly and effectively to various global audiences at all levels, from line engineers to partners to C-level executives - Master collaborator -- unflappable with impeccable attention to detail and organization, ability to influence, motivate, and generate goodwill with teammates while juggling multiple projects at once and not letting the ball drop - Experience building project plans and roadmaps with clear dependency management - Demonstrated direct impact through the design, development, and launch of exceptional products and programs - Solid technical aptitude and an ability to understand technical designs, challenges and risks; ability to work closely with engineers - Bachelor's degree or equivalent practical experience Desirable qualifications - Experience in scaled deployments in the automotive or aerospace industries. - Familiarity with autonomous vehicle systems. - Experience using AI tools within a business setting to solve problems and improve productivity. - Hands-on experience using project management tools to execute and manage projects For roles based in Pittsburgh, PA and Dallas, TX: The salary range for this position is $112,000 - $180,000 per year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits. Working at Aurora At Aurora, we bring together extraordinarily talented and experienced people united by the strength of our values. We operate with integrity, set outrageous goals, and build a culture where we win together — all without any jerks. We believe in-person work increases collaboration, empathy, and our ability to lead effectively. As a result, Aurorans are expected to work from the office at least 3 days per week, with some roles requiring more frequent in-office presence, up to 5 days per week, based on operational needs. Our Careers page aurora.tech provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom aurora.tech. Our commitment to safety At the core of everything we do is our commitment to safety. Building best-in-class self-driving technology will take time, and we believe that each employee at Aurora has a role in contributing to safety, every step of the way. Aurora expects commitment to our safety policies from every employee, and seeks candidates who take an active responsibility, can contribute to building an atmosphere of trust, and invest in the organization’s long-term success by prioritizing working safely, no matter what. Our commitment to inclusion Aurora considers candidates without regard to their race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, pregnancy status, parent or caregiver status, ancestry, political affiliation, veteran and/or military status, physical or mental disability, or any other status protected by federal or state law. Aurora considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at careersiteaccommodations@aurora.tech. For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.

Requirements

Must-haves

Based near an Aurora office, preferably Pittsburgh, PA or Dallas, TX.
Ability to travel, up to 25%
Experience in program management and operations of highly technical initiatives
Ability to break complex projects down to manageable milestones and deliver them in a successful and timely manner
Strong ability to communicate (verbal and written) succinctly and effectively to various global audiences at all levels, from line engineers to partners to C-level executives
Experience building project plans and roadmaps with clear dependency management
Demonstrated direct impact through the design, development, and launch of exceptional products and programs
Solid technical aptitude and an ability to understand technical designs, challenges and risks; ability to work closely with engineers
Bachelor's degree or equivalent practical experience
Desirable qualifications
Experience in scaled deployments in the automotive or aerospace industries.
Familiarity with autonomous vehicle systems.
Experience using AI tools within a business setting to solve problems and improve productivity.
Hands-on experience using project management tools to execute and manage projects
Working at Aurora
Our Careers page https://aurora.tech/careers provides insight into what it is like to work at Aurora, and you can find all the latest updates in our Newsroom https://aurora.tech/newsroom.
Our commitment to safety
Our commitment to inclusion
For California applicants, information collected and processed as part of your application and any job applications you choose to submit is subject to Aurora’s California Employment Privacy Policy.

Nice-to-haves

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Platform: ashby
Effort: quick

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