Job description

Overview This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas. This position provides complex technical support for the Bank’s data or voice network infrastructure. Responsible for installing, maintaining, and supporting network infrastructure, and will provide Tier 2 support for issues related to networking. Resolves escalated technical issues reported by users or system alerts. Responsible for network components, asset inventory, and capacity planning, including developing and documenting network device upgrades. Collaborates with vendors, colleagues and management to implement services and reduce costs. Drives operational excellence and network efficiency, providing continuous service both through daily activities and through on-call rotation for after-hours support. May oversee less experienced associates in the work group and assist with disaster recovery testing. Responsibilities & Qualifications Duties and Responsibilities: Principal Accountabilities: • 60% Provide Level 2 technical support for data or voice network systems • 20% Monitoring and auditing performance • 10% Document and procedures updates • 10% Operational Excellence Responsibilities: • Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN • Cloud Network Support/Implementation • Provide expertise in BGP and other dynamic routing protocols • Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards • Monitor and respond to system generated events (alerts) to identify, analyze, resolve or escalate and update management of any issues • Collaborate with vendors, colleagues and management to implement services and reduce costs • Manage network asset inventory and capacity planning • Assist with Disaster Recovery testing efforts throughout the year • Drive operational excellence • Monitor and assess network components and take appropriate action • Participate in on-call rotation for after hours support Position Specific Skills: Working knowledge of programming languages such as PowerShell, Python, JavaScript, Rexx, ksh, or Perl Understanding of data flow, network interfaces, and protocols such as systems network architecture ("SNA"), Transmission Control Protocol/Internet Protocol ("TCP/IP"), Domain Name System ("DNS"), and NetBIOS Extended User Interface ("NetBEUI") Understanding of Directory and Authentication services Understanding of client server architecture Understanding of three (3) tier network architecture Working knowledge or desktop and server virtualization Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multiplatform programs such as DB2, SQL Server, and Oracle Ability to be on call 24 hours a day, 7 days a week Windows (Server/Desktop), Linux, AIX, Mainframe OS and Software Support knowledge and experience Qualifications: Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer Required Qualifications: • In-depth knowledge of numerous networking technologies and protocols and how they interrelate • Technical skills regarding network routing, switching, and provisioning • Experience with Cisco switching and routing (NxOS and IOS) • Collaboration with cross-functional groups Preferred Qualifications: • 6+ years of experience with enterprise network systems and excellent troubleshooting expertise Additional Qualifications: • Certifications: CCNA, CCNP Routing and Switching • Certifications in: Wireless, Cisco ACI, Thousand Eyes • Packet Aggregation experience (Gigamon) • IPAM experience (Infoblox) • Provisioning skills Additional Information Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at jobs.firstcitizens.com.

Requirements

Must-haves

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.
Responsibilities & Qualifications
60% Provide Level 2 technical support for data or voice network systems
20% Monitoring and auditing performance
10% Document and procedures updates
10% Operational Excellence
Configure and install network hardware and software infrastructure including Wireless, Route/Switch, Cisco ACI, SolarWinds Experience, Cisco SDWAN
Cloud Network Support/Implementation
Provide expertise in BGP and other dynamic routing protocols
Implement, document and plan regular upgrades of all devices under Network Operations responsibility while maintaining compliance with SLAs, security, OS code and configuration standards
Monitor and respond to system generated events (alerts) to identify, analyze, resolve or escalate and update management of any issues
Collaborate with vendors, colleagues and management to implement services and reduce costs
Manage network asset inventory and capacity planning
Assist with Disaster Recovery testing efforts throughout the year
Drive operational excellence
Monitor and assess network components and take appropriate action
Participate in on-call rotation for after hours support
Working knowledge of programming languages such as PowerShell, Python, JavaScript, Rexx, ksh, or Perl
Understanding of Directory and Authentication services
Understanding of client server architecture
Understanding of three (3) tier network architecture
Working knowledge or desktop and server virtualization
Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multiplatform programs such as DB2, SQL Server, and Oracle
Ability to be on call 24 hours a day, 7 days a week

Nice-to-haves

None flagged.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

pythonjavascriptsql

Platform: jibe
Effort: medium

Benefits

Benefits detected in the listing.

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