Job description

Customer Support Representative – Decatur, IL ADM Carbohydrate Solutions This is a full time, nonexempt position This successful colleague will be responsible for providing world class customer support for shipments to customers within ADM Carbohydrate Solutions. As the Customer Support Team is often the first line of communication with customers, this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team, Business Managers, Merchandisers, Technical Team, Operations Team, Transportation Team, etc. There are career growth opportunities within this group as the Customer Support Team is committed to improving processes and driving efficiencies. Responsibilities • Create excellent relationships with customers and be responsive to their needs • Obtain strong working knowledge of ADM products • Obtain strong working knowledge of ADM systems • Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt. • Work closely with internal and external colleagues to confirm on time delivery and accurate documentation • Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc. • Log pertinent case detail within ADM systems to provide transparency to items needing further review • Assist with accounts receivable efforts • Review various reports to confirm delivery, proper invoicing, etc. • Prepare general business correspondence • Coordinate other functions as needed Skills and Qualifications • A service-oriented focus on both internal and external customers • Strong written and verbal communication skills • Ability to collaborate in a team-oriented environment • A positive customer centric disposition • Proficiency in Microsoft Excel, Word and Outlook • The ability to learn web-based and other computer applications as needed • Excellent keyboarding skills • Bachelor’s degree or previous Customer Support experience is preferred • Experience using internal systems (i.e. – contract, order, inventory and accounts receivable computer systems) is preferred • Decision-making abilities • Multitasking • The ability to adapt to adapt to a constantly changing environment • Attention to detail • Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing, filing, bending, kneeling and effectively working on the telephone. Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings. ADM requires the successful completion of a background check. REF:113750BR Salaried Pay Range: Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The pay range for this position is expected to be between: Pay Range: $35,900.00 - $67,500.00 Benefits Information: Benefits and Perks Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including: • Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable). • Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection. • Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares). Additional benefits include: • Paid time off including paid holidays. • Adoption assistance and paid maternity and parental leave. • Tuition assistance. • Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs. *Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter. Diversity & EEO Information: #IncludingYou Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together. We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law About ADM: About ADM At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com. Req/Job ID: 113750BR LinkedIn Location: #LI-Onsite Ref ID: #LI-SL1

Requirements

Must-haves

Customer Support Representative – Decatur, IL
ADM Carbohydrate Solutions
This is a full time, nonexempt position
Responsibilities • Create excellent relationships with customers and be responsive to their needs
Obtain strong working knowledge of ADM products
Obtain strong working knowledge of ADM systems
Process customer orders, inquiries, and/or complaints within 24-48 hrs. of receipt.
Work closely with internal and external colleagues to confirm on time delivery and accurate documentation
Maintain electronic customer files containing customer contact detail, special instructions, pricing information, etc.
Log pertinent case detail within ADM systems to provide transparency to items needing further review
Assist with accounts receivable efforts
Review various reports to confirm delivery, proper invoicing, etc.
Prepare general business correspondence
Coordinate other functions as needed
Skills and Qualifications • A service-oriented focus on both internal and external customers
Strong written and verbal communication skills
Ability to collaborate in a team-oriented environment
A positive customer centric disposition
Proficiency in Microsoft Excel, Word and Outlook
The ability to learn web-based and other computer applications as needed
Excellent keyboarding skills
Decision-making abilities

Nice-to-haves

Bachelor’s degree or previous Customer Support experience is preferred
Experience using internal systems (i.e. – contract, order, inventory and accounts receivable computer systems) is preferred

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: brassring
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave

Wellness