Job description

As an analyst in CX, you will: Collaborate with product development, user experience, journey ownership, technology, and other disciplines, serving as a trusted analytics advisor on strategic initiatives. Bring structure to ambiguous business questions and translate business objectives into actionable analytical approaches and measurable outcomes. Identify and prioritize areas of greatest opportunity to improve the client experience and deliver business value. Visualize data and tell compelling stories that influence decisions and drive action. Measure and communicate the impact of newly developed features, experiences, and initiatives using data-driven insights. Develop and continuously improve reporting, measurement frameworks, and analytical processes to increase efficiency, scalability, and business value. Strong candidates will demonstrate an ability to: Thrive in ambiguity and adapt quickly to changing priorities. Translate business objectives into analytical approaches and actionable recommendations. Influence stakeholders through data, critical thinking, and strong communication. Work autonomously in their own space and deliver strategic thinking alongside strategic outcomes Learn new tools and techniques in a rapidly evolving analytics environment. Maintain high standards for analytical rigor, data quality, and collaboration. Core Responsibilities : Lead Analytic Engagements & Business Solutions Manage & Validate Data Assets Deliver Advanced Insights & Recommendations Drive Reporting, Measurement, & Process Improvement Develop Analytics Capability & Strategic Partnerships Mentor peers and advance the overall skill of the Data and Analytics Department Qualifications Minimum of five years related work experience. Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred. Experience with Python, SQL, and Data Visualization Required Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don t just have a mission—we re on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Requirements

Must-haves

Collaborate with product development, user experience, journey ownership, technology, and other disciplines, serving as a trusted analytics advisor on strategic initiatives.
Bring structure to ambiguous business questions and translate business objectives into actionable analytical approaches and measurable outcomes.
Identify and prioritize areas of greatest opportunity to improve the client experience and deliver business value.
Visualize data and tell compelling stories that influence decisions and drive action.
Measure and communicate the impact of newly developed features, experiences, and initiatives using data-driven insights.
Develop and continuously improve reporting, measurement frameworks, and analytical processes to increase efficiency, scalability, and business value.
Strong candidates will demonstrate an ability to:
Thrive in ambiguity and adapt quickly to changing priorities.
Translate business objectives into analytical approaches and actionable recommendations.
Influence stakeholders through data, critical thinking, and strong communication.
Work autonomously in their own space and deliver strategic thinking alongside strategic outcomes
Learn new tools and techniques in a rapidly evolving analytics environment.
Maintain high standards for analytical rigor, data quality, and collaboration.
Lead Analytic Engagements & Business Solutions
Manage & Validate Data Assets
Deliver Advanced Insights & Recommendations
Drive Reporting, Measurement, & Process Improvement
Develop Analytics Capability & Strategic Partnerships
Mentor peers and advance the overall skill of the Data and Analytics Department
Minimum of five years related work experience.
Experience with Python, SQL, and Data Visualization Required
Special Factors
Vanguard is not offering visa sponsorship for this position.

Nice-to-haves

Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

pythonsql

Platform: workday
Effort: long