Job description

Are you a proven closer with experience booking timeshare presentations, tours, activities, and excursions? Do you know how to build excitement with travelers and convert conversations into confirmed appointments? Hilton Grand Vacations is seeking experienced Marketing Representatives for our Owner Pre Arrival Team to proactively contact owners and guests before their vacation, create a personalized concierge experience, and successfully book qualified resort preview appointments and timeshare tours. Why Team Members Love Working with Us We offer $17.00 per hour, plus commission and bonuses governed by a compensation plan. Pre Arrival Marketing Representatives have targeted annual earnings of $100,000, with top performers earning more based on individual results. We are proud to provide full‑time Team Members with an industry‑leading benefits package, including: • Day One Medical Coverage: Medical, dental, and vision insurance starting your first day. • Generous Paid Time Off: Vacation, sick time, and paid parental leave. • Financial Benefits: 401(k) with company match, life insurance, and an employee stock purchase program. • Career Growth & Development: Tuition reimbursement for job‑related degrees and certifications. • Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits. • Award‑Winning Culture: Hilton Grand Vacations has earned four out of five stars for work‑life balance and family‑friendly benefits and is recognized by Newsweek as one of America’s Greatest Workplaces for Parents & Families. Schedule Details: Shifts will vary between the hours of 6:00 a.m. to 5:00 p.m. Hawaii Standard Time. What You'll Do As a Pre Arrival Marketing Representative, you'll be the first point of contact in helping guests enhance their upcoming vacation experience. Responsibilities include: • Proactively contact Owners and guests through outbound calls and email prior to arrival. • Promote and book qualified Hilton Grand Vacations resort preview and timeshare tour appointments. • Recommend and assist with booking tours, activities, excursions, events, and approved vacation experiences. • Build rapport and create excitement around each guest's upcoming travel plans. • Manage assigned lead lists and achieve daily outbound call expectations. • Maintain accurate documentation and call dispositions within company systems. • Promote HGV Ultimate Access events and approved offerings. • Collaborate with leadership to resolve guest concerns and deliver exceptional service. • Maintain compliance with all company policies, procedures, and quality standards. What We're Looking For • Validated experience in tours and activities sales or concierge services, with a demonstrated track record of meeting or exceeding sales and booking goals. • Minimum 1 year of customer service experience (hospitality, retail, call center, or similar customer-facing environment). • Strong interpersonal guest relations and etiquette skills; ability to build rapport and deliver a professional, service-focused experience. • Excellent verbal and written communication skills. • Demonstrated ability to multitask, balance priorities, and work effectively in a fast-paced environment. • Ability to work independently, apply critical thinking, and collaborate successfully in a team setting. • Computer literate with the ability to learn customer service software applications and tools. • Schedule Flexibility: must be able to work all days and shifts, including weekends and holidays • High School Diploma/GED Preferred Qualifications • Previous sales-related call center experience and/or timeshare marketing experience. • Previous knowledge of Salesforce applications (or similar CRM experience). • Thorough understanding of the local area, including restaurants, sightseeing, locations, directions, and optional tours/activities. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

Must-haves

Are you a proven closer with experience booking timeshare presentations, tours, activities, and excursions? Do you know how to build excitement with travelers and convert conversations into confirmed appointments?
Why Team Members Love Working with Us
We are proud to provide full‑time Team Members with an industry‑leading benefits package, including:
Career Growth & Development: Tuition reimbursement for job‑related degrees and certifications.
Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits.
Shifts will vary between the hours of 6:00 a.m. to 5:00 p.m. Hawaii Standard Time.
As a Pre Arrival Marketing Representative, you'll be the first point of contact in helping guests enhance their upcoming vacation experience.
Proactively contact Owners and guests through outbound calls and email prior to arrival.
Promote and book qualified Hilton Grand Vacations resort preview and timeshare tour appointments.
Recommend and assist with booking tours, activities, excursions, events, and approved vacation experiences.
Build rapport and create excitement around each guest's upcoming travel plans.
Manage assigned lead lists and achieve daily outbound call expectations.
Maintain accurate documentation and call dispositions within company systems.
Promote HGV Ultimate Access events and approved offerings.
Collaborate with leadership to resolve guest concerns and deliver exceptional service.
Maintain compliance with all company policies, procedures, and quality standards.
Validated experience in tours and activities sales or concierge services, with a demonstrated track record of meeting or exceeding sales and booking goals.
Minimum 1 year of customer service experience (hospitality, retail, call center, or similar customer-facing environment).
Strong interpersonal guest relations and etiquette skills; ability to build rapport and deliver a professional, service-focused experience.
Excellent verbal and written communication skills.
Demonstrated ability to multitask, balance priorities, and work effectively in a fast-paced environment.

Nice-to-haves

Previous sales-related call center experience and/or timeshare marketing experience.
Previous knowledge of Salesforce applications (or similar CRM experience).
Thorough understanding of the local area, including restaurants, sightseeing, locations, directions, and optional tours/activities.

Application prep

Use the role’s language and application details while tailoring your materials.

Platform: oracle-cloud
Effort: medium

Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Paid Time Off

Parental Leave