Job description

Location Designation: Hybrid - 1 day per week The Learning Operations Associate role is a key enabler of a modern, high-performing Learning & Development team. This role combines strong execution with a digital and AI-first mindset to help deliver seamless learning experiences, generate actionable insights, and continuously improve how learning gets done. The ideal candidate is curious, tech-savvy, data-minded, and highly organized—someone who enjoys finding smarter ways to work and is excited to leverage AI-first platforms, automation, and emerging technologies to increase the impact and efficiency of L&D. What You’ll Do Power Learning Operations • Coordinate and support the end-to-end execution of learning programs, experiences, and events. • Manage learning calendars, enrollment, communications, materials, and program logistics. • Maintain accurate learning records, resources, and program documentation. • Provide responsive support to learners, facilitators, and key stakeholders. Leverage AI & Technology • Use AI-first platforms and digital tools to streamline workflows, automate routine activities, and enhance the learner experience. • Apply AI to accelerate activities such as communications, content creation, research, analysis, and reporting. • Recommend opportunities to make learning operations simpler, faster, and more scalable. Turn Data into Insights • Track engagement, participation, completion, learner feedback, and other key learning metrics. • Develop reports and dashboards that translate learning data into clear, actionable insights. • Identify trends and opportunities to strengthen programs and improve the learner experience. • Use data to help the team understand what is working, where attention is needed, and where learning can have greater impact. Drive Continuous Improvement • Look for opportunities to simplify, standardize, automate, and improve L&D processes. • Maintain trackers, workflows, templates, and operational resources that enable the team to work effectively. • Partner across the L&D team to test new approaches and scale successful practices. • Bring curiosity, creativity, and a continuous-improvement mindset to how learning is delivered. What You Bring • Bachelor’s degree preferred. • 2 years of experience in Learning & Development, HR, operations, program management, or a related field. • Comfort using data to identify trends, generate insights, and inform decisions. • Interest and demonstrated fluency in AI, automation, and emerging workplace technologies. • Ability to quickly learn and leverage new digital platforms and tools. • Strong written communication and stakeholder management skills. • A proactive, solutions-oriented mindset with a passion for improving how work gets done. Pay Transparency Salary Range: $51,500-$73,500 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site . Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space. Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com . Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 95219 #LI-MC1 #LI-Hybrid

Requirements

Must-haves

Location Designation: Hybrid - 1 day per week
What You’ll Do
Power Learning Operations
Coordinate and support the end-to-end execution of learning programs, experiences, and events.
Manage learning calendars, enrollment, communications, materials, and program logistics.
Maintain accurate learning records, resources, and program documentation.
Provide responsive support to learners, facilitators, and key stakeholders.
Leverage AI & Technology
Use AI-first platforms and digital tools to streamline workflows, automate routine activities, and enhance the learner experience.
Apply AI to accelerate activities such as communications, content creation, research, analysis, and reporting.
Recommend opportunities to make learning operations simpler, faster, and more scalable.
Turn Data into Insights
Track engagement, participation, completion, learner feedback, and other key learning metrics.
Develop reports and dashboards that translate learning data into clear, actionable insights.
Identify trends and opportunities to strengthen programs and improve the learner experience.
Use data to help the team understand what is working, where attention is needed, and where learning can have greater impact.
Drive Continuous Improvement
Look for opportunities to simplify, standardize, automate, and improve L&D processes.
Maintain trackers, workflows, templates, and operational resources that enable the team to work effectively.
Partner across the L&D team to test new approaches and scale successful practices.
Bring curiosity, creativity, and a continuous-improvement mindset to how learning is delivered.
2 years of experience in Learning & Development, HR, operations, program management, or a related field.
Comfort using data to identify trends, generate insights, and inform decisions.

Nice-to-haves

Bachelor’s degree preferred.

Application prep

Use the role’s language and application details while tailoring your materials.

Keywords to mirror

Platform: eightfold
Effort: medium