Job description

REQUIRED • TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED) Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree. Qualifications - Provide support for implementation, troubleshooting and maintenance of IT systems -Manage the daily activities of configuration and operation of IT systems - Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems - Provide assistance to users in accessing and using IT systems -Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. -Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems - Provide support for the escalation and communication of status to management and internal customers - Optimize system operations and resource utilization, and perform system capacity analysis and planning - Provide support for the dispatch system and hardware problems and remains involved in the resolution process -Provide in-depth experience in trouble-shooting IT systems -Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance -Provide detailed analysis and feedback to management and internal customers for escalated tickets Compensation: We are committed to providing fair and competitive compensation. The salary range for this position is $78,000 to $250,000 per year. This range reflects the compensation offered across the locations where we hire. The exact salary will be determined based on the candidate's work location, specific role, skill set, and level of expertise. Benefits: We offer a comprehensive benefits package, including: • Health Coverage: Medical, dental, and vision insurance • Additional Insurance: Basic Life/AD&D, Voluntary Life/AD&D, Short and Long-Term Disability, Accident, Critical Illness, Hospitalization Indemnity, and Pet Insurance • Retirement Plan: 401(k) plan with company match • Paid Time Off: Generous PTO, paid holidays, parental leave, and more • Wellness: Access to wellness programs and mental health support • Professional Development: Opportunities for growth, including tuition reimbursement Additional Perks: • Flexible work arrangements, including remote work options • Flexible Spending Accounts (FSAs) • Employee referral programs • Bonus opportunities • Technology allowance • A diverse, inclusive, and supportive workplace culture

Requirements

Must-haves

TO BE CONSIDERED FOR THIS POSITION YOU MUST HAVE AN ACTIVE TS/SCI W/ FULL SCOPE POLYGRAPH SECURITY CLEARANCE (U.S. CITIZENSHIP REQUIRED)
Provide support for implementation, troubleshooting and maintenance of IT systems
-Manage the daily activities of configuration and operation of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
Provide assistance to users in accessing and using IT systems
-Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
-Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Provide support for the escalation and communication of status to management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide support for the dispatch system and hardware problems and remains involved in the resolution process
-Provide in-depth experience in trouble-shooting IT systems
-Provide detailed analysis and feedback to management and internal customers for escalated tickets
Benefits: We offer a comprehensive benefits package, including:
Additional Insurance: Basic Life/AD&D, Voluntary Life/AD&D, Short and Long-Term Disability, Accident, Critical Illness, Hospitalization Indemnity, and Pet Insurance
Wellness: Access to wellness programs and mental health support
Professional Development: Opportunities for growth, including tuition reimbursement
Flexible work arrangements, including remote work options
Flexible Spending Accounts (FSAs)
Employee referral programs
Technology allowance
A diverse, inclusive, and supportive workplace culture

Nice-to-haves

Bonus opportunities

Application prep

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Benefits

Benefits detected in the listing.

Dental

Vision

401(K)

Pto

Paid Time Off

Parental Leave

Wellness

Professional Development