PRIMARY RESPONSIBILITIES: Consult with internal application owners in analysis of short and long-range business requirements and recommend RDBMS changes that anticipate future business requirements. Build positive client relationships by addressing client needs in a manner that safeguards their business and customers, with minimal complexity, risks and costs. Build rapport within the organization, vendors and professional organizations to enhance the reputation of the team and Technology. Responsible for vendor/product analysis and recommendations. Translate business requirements to assist staff in preparing detailed functional specifications for database enhancements. Recommend RDBMS designs related to discretionary enhancement requests, business-as-usual process/efficiency efforts or production problem solutions based on business requirements and technology requirements. Identify issues and concerns from a design perspective to ensure they are considered and addressed up-front. Maintain a strong current understanding of the business environment supported to provide expert guidance for technical, business and operational impacts associated with a project or production problem. Provide guidance and training to less experienced personnel to contribute to their development. Manage, oversee and/or review execution of complex project plans to ensure understanding of tasks and dependencies and mitigation of issues. Focus on project execution and production support related to supporting applications. Work with internal and external application Technology stakeholders to review status of initiatives, compliance/regulatory changes, planned or potential vendor changes and contractual and/or system maintenance changes. Serve as SME to Application Database Services team in RDBMS functionality and testing efforts of RDBMS changes, inclusive of reviewing business requirements, functional specifications and preparing and executing testing to support employee development. Assist in coordinating completion of integrated testing efforts to ensure any issues or problems are identified in the test environment. Recommend RDBMS designs based on business requirements to support internal and external customer needs. Ensure identification and resolution of issues and concerns related to discretionary enhancement requests, application reliability changes and/or production problem resolution to proactively minimize any negative impact to owners of assigned applications and their users, customers and clients. Recommend new RDBMS technology and related policies or processes to enhance applications and ensure technical support provided clients is efficient and effective to meet internal and external customer needs. Provide functional feedback to internal application owners and technology stakeholders on current or proposed vendor software, including how RDBMS software changes/enhancements supports predefined business needs. Identify performance and effectiveness enhancement opportunities and recommend new policies and procedures that support improvement. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Promote an environment that supports diversity and reflects the Bank brand. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports diversity and reflects the M&T Bank brand. Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. SCOPE OF RESPONSIBILITIES: The job holder works under supervision of a Senior Technology Manager and is highly proficient with expert level of technical RDMS knowledge and contributing to solution design, departmental strategies and resource allocations of the department. Responsibilities of the position may include problem resolution, systems development and day-to-day activities. This position assumes responsibility for contributing to the growth and development of less experienced personnel. The position provides and manages training and technical proficiency opportunities for continued staff development and provides backup to more experienced personnel as required. The job holder may be called upon to serve as a technical representative on committees, ad-hoc projects, etc. The position interacts, on a regular basis with Technology staff and leadership, Architecture, the application teams and leadership, as well as vendors. EDUCATION AND EXPERIENCE REQUIRED: Associates degree and a minimum of 8 years RDBMS experience, OR in lieu of a degree, A combined minimum of 10 years higher education and/or work experience, including a minimum of 8 years RDBMS experience. Prior experience working simultaneously on multiple projects of a complex nature. Experience leading large system and RDBMS enhancements, conversions, and production problem resolution. Strong project management skills. Strong task management skills. Experience leading problem-solving efforts and lead in issue resolution. Mastery with RDBMS skills, tools and functions and familiarity. Excellent verbal and written communication skills. Excellent analytical skills. Excellent decision-making skills. Excellent organizational and time management skills. Strong lateral thinking skills. Experience working with others to independently connect disparate ideas into cohesive solutions. Excellent presentation skills. EDUCATION AND EXPERIENCE PREFERRED: Bachelors degree or higher. Minimum of 3 years experience with Bank applications, framework, business needs and RDBMS direction and framework. Awareness of the Bank's standards, business plan and strategic objectives with the ability to shape direction. Proven mentoring and leadership capabilities in RDBMS project analysis, design, development, troubleshooting and tuning efforts. Mastery level understanding of multiple RDBMS skills, tools and functions with advanced knowledge of operating systems. Previous experience in banking RDBMS support. CAPPM experience. Ability to understand businesses supported and their terminology. Ability to encourage team work and serve as role model when leading and directing others. Ability to understand technical, business and operational impacts of a project or problem.