Role Description: Manage customer relationship focusing on profitability and customer satisfaction.
Job Profile Description
- Provides relevant information about competition, customers and market development for all affected parties and support the development of the account plan
- Checks and tracks customer requirements, RfQ pre-conditions and customer project portfolio development in order to identify and verify potential new opportunities
- Negotiates product changes with the customer and collect purchase orders from customers for administration by sales support
- Delivers relevant input for strategic business planning, develops measures for margin improvements and negotiates these
- Supports negotiation preparation and documentation for arbitration of customer volume/demand in order to optimize LEONI production costs (S&OP and MPS) is needed
- Collects from customer feedback and relevant data and collects in cases of improvement needs/ escalation the status of measures/escalations LEONI internally for tracking
- Identifies and categorizes customer claims together with all relevant stakeholders
- Manages and administrates all relevant sales data in the respective systems
- Is responsible for the pricing towards the customer and collects on-time cash from the customers
- Is responsible for the offer preparation (RFP, RFQ gathering information up to nomination)
- Supports business plan creation and maintenance through complete product life cyle and after market
- Collects and validates information for possible customer claims, edits and negotiates these (claim management)
- Represents the Sales department as core team member in projects
Requirements:
• 4-year Degree in a related field, or at least 3-5 years of relevant work experience.
• Fluency in English (speaking, writing, and reading)
• Proficiency with MS Office applications
Desired Skills:
• Strong Communications skills with experience communicating directly with customers
• Knowledge of the LEONI products and processes
Benefit offerings to be discussed throughout interview process.
People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.
LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection.
LEONI Wiring Systems, Inc.